# First Zigbee device randomly working **URL:** \ **Category:** Questions & Help\ **Tags:** zigbee, homey-pro\ **Created:** [September 4, 2023, 2:55pm UTC](https://community.homey.app/t/first-zigbee-device-randomly-working/88755 "2023-09-04T14:55:05Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![Arco](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arco/32/85494_2.png) [@Arco](https://community.homey.app/u/Arco)\ **Post date:** [September 4, 2023, 2:55pm UTC](https://community.homey.app/t/first-zigbee-device-randomly-working/88755/1 "2023-09-04T14:55:05Z")
Homey Pro 2023 with Gledopto G95 7W Led filament bulb I have a device that should work with Homey, a Gledopto lamp, but most of the times I get a Device unreachable or a Node not found. This is both in advanced flows and the test for the lamp. The one other Zigbee device I have is a switch, so it can’t be too much traffic. The Homey and lamp are 4 meters apart. Any suggestions before I return the lamp? (I have 6 of them) ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [September 4, 2023, 2:57pm UTC](https://community.homey.app/t/first-zigbee-device-randomly-working/88755/2 "2023-09-04T14:57:16Z")
> [@Arco](#): > > Any suggestions before I return the lamp? Wait for Athom to fix Zigbee on the HP2023? The just-released v10.0.4-rc.9 (beta) firmware has a lot of Zigbee fixes, according to its changelog. ---
**Author:** ![Arco](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arco/32/85494_2.png) [@Arco](https://community.homey.app/u/Arco)\ **Post date:** [September 4, 2023, 3:28pm UTC](https://community.homey.app/t/first-zigbee-device-randomly-working/88755/3 "2023-09-04T15:28:53Z")
I really thought you were kidding me, but are serious? The Homey Pro 2023 has been for sale for some time and even the main stuff not working? I dropped Tuya because that’s all web based (unstable with an extra service in between) or not working, Nedis is not working (even while it’s Tuya it cannot be found), only thing I have working is Fritz (oh wauw, that’s doing it’s own connection) and one Ecodim switch. Petlux not found, even though it’s in the Smart Life app. Now I have to drop Zigbee too… What’s left? Seems this Homey device can connect to Wifi and Ethernet only ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [September 4, 2023, 3:37pm UTC](https://community.homey.app/t/first-zigbee-device-randomly-working/88755/4 "2023-09-04T15:37:00Z")
> [@Arco](#): > > but are serious Yes > [@Arco](#): > > Now I have to drop Zigbee too You don’t, first test latest firmware ---
**Author:** ![Arco](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arco/32/85494_2.png) [@Arco](https://community.homey.app/u/Arco)\ **Post date:** [September 4, 2023, 4:30pm UTC](https://community.homey.app/t/first-zigbee-device-randomly-working/88755/5 "2023-09-04T16:30:29Z")
I did, fresh device, out of the box, first thing after registration was updating. I will return the device and lamps and continue as before until a working device will be made. This was too good to be true. If so, then most of the time it is. ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [September 4, 2023, 6:02pm UTC](https://community.homey.app/t/first-zigbee-device-randomly-working/88755/6 "2023-09-04T18:02:25Z")
Did you enable experimental updates ? [https://tools.developer.homey.app/tools/settings](https://tools.developer.homey.app/tools/settings) > **[Homey Pro (Early 2023) Changelog](https://homey.app/en-us/wiki/homey-pro-early-2023-firmware-changelog/)** But frankly, if you expect perfect Smart home system, there isn’t any. ---
**Author:** ![Arco](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arco/32/85494_2.png) [@Arco](https://community.homey.app/u/Arco)\ **Post date:** [September 4, 2023, 6:30pm UTC](https://community.homey.app/t/first-zigbee-device-randomly-working/88755/7 "2023-09-04T18:30:44Z")
Yes, I tried experimental, so have the alfa/beta software now. However, still nothing, major disappointment and of cause a perfect smart home system does not exist (why should the producers do that? They want to sell!) but it should at least work more than this (this means almost nothing to pair) ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [September 4, 2023, 6:42pm UTC](https://community.homey.app/t/first-zigbee-device-randomly-working/88755/8 "2023-09-04T18:42:02Z")
Before you will leave us (unless you change your opinion), can you please do a favor, create system diag. and contact Athom support ? This is not normal but I feel I have seen already something similar - not sure what that user case was but after all the unit could be faulty. _I also have Zigbee issues, but I have 70 devices and nothing like those you describe ;-(_ ---
**Author:** ![Arco](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arco/32/85494_2.png) [@Arco](https://community.homey.app/u/Arco)\ **Post date:** [September 4, 2023, 7:41pm UTC](https://community.homey.app/t/first-zigbee-device-randomly-working/88755/9 "2023-09-04T19:41:21Z")
I have no idea how to contact them. I can make a diag but no idea what to do. Resetted the zigbee network, but that doesn’t help. Even worse, one lamp that I had connected (yeah) leaves the zigbee network every time. Trying to connect a second one doesn’t work. And now both lamps cannot connect, I guess because they ’ know’ they were already connected. Weird, did reset them, but to no vail… ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [September 4, 2023, 7:50pm UTC](https://community.homey.app/t/first-zigbee-device-randomly-working/88755/10 "2023-09-04T19:50:21Z")
> [@Arco](#): > > have no idea how to contact them > **[Submitting a support request](https://support.homey.app/hc/en-us/articles/360015784034-Submitting-a-support-request)** > > If you are encountering a problem, and need support, you can contact our support team here. >   > [@Arco](#): > > Resetted the zigbee network After reset all your Zigbee devices should be gone, or? ---
**Author:** ![Arco](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arco/32/85494_2.png) [@Arco](https://community.homey.app/u/Arco)\ **Post date:** [September 4, 2023, 7:51pm UTC](https://community.homey.app/t/first-zigbee-device-randomly-working/88755/11 "2023-09-04T19:51:41Z")
Yes, all gone, all over devices that do connect, so no problem ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [September 4, 2023, 7:51pm UTC](https://community.homey.app/t/first-zigbee-device-randomly-working/88755/12 "2023-09-04T19:51:58Z")
> [@Arco](#): > > I have no idea how to contact them Seriously, how do they have to make it better findable than this ![Screenshot_20230904-214958_Homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/9/29a01de3efa1c08527ad2ef02e10c762d7d2a2e5.jpeg) > [@Arco](#): > > Nedis is not working > [@Arco](#): > > Petlux not found, even though it’s in the Smart Life app. Nedis what? Zigbee or wifi. When wifi, use either the Tuya Smart app or Smartlife app on your phone. Tuya cloud app can control almost any Tuya wifi device, if not direct, then by tap-to-run or Raw commands. It’s all in the first post of TC app topic: > [@\[HOWTO\] Find app support topics or support links](https://community.homey.app/t/howto-find-app-support-topics-or-support-links/68698): > > (NL versie vind je [hier](https://community.homey.app/t/howto-uitleg-hoe-vind-je-het-juiste-app-topic-of-de-juiste-support-links/68702) ) Dear Homey and forum user, Try to ask your question, or post your message, into related topics please: There’s a system with dedicated forum topics for most apps. This way, you will be able to get support the quickest way, and to get directly in touch with fellow app users and the developer(s). If not, there are often alternative support links present, like email or github issue tracker. How to: 1.Goto the app store → [https://homey.app](https://homey.app) 2.Search for the app ---
**Author:** ![ernholm](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ernholm/32/79175_2.png) [@ernholm](https://community.homey.app/u/ernholm)\ **Post date:** [September 5, 2023, 5:54am UTC](https://community.homey.app/t/first-zigbee-device-randomly-working/88755/13 "2023-09-05T05:54:24Z")
Thanks for trying that. I’ve started [thread](https://community.homey.app/t/aqara-door-window-sensors-stop-responding-after-1-2-hours-with-hp2023/85632/27) about Zigbee issues - similar to [others](https://community.homey.app/t/aqara-doorsensors-stopped-working/83186/43) and reported it months ago (then under early access) to support. Last update from Support was along the lines “No, it’s not just you, not just your hardware - this is a known issue and we’re working on it but can’t say when we expect to fix it but we will - we don’t have a magic wand”. I was surprised that basic functionality was so unstable for so many under late early access (while fixing minor edge-cases according to the change-logs), but when they went out of early access and into full sale without solving them I was even more surprised. Not sure what the refund situation is now since I’ve had it for months (expecting them to solve it during early access). If there are any consolation, my wall dimmers all (acting as Zigbee routers) all work just fine, but all three Aqara end-devices drop out after an our or so making them useless. The irony is that those exact sensors are part of the 3minute video where Athom pitches how awesome Homey Pro 2023 is. ---
**Author:** ![Arco](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arco/32/85494_2.png) [@Arco](https://community.homey.app/u/Arco)\ **Post date:** [September 5, 2023, 12:57pm UTC](https://community.homey.app/t/first-zigbee-device-randomly-working/88755/14 "2023-09-05T12:57:56Z")
You keep being funny: I am using the laptop and there is NOT ’ Support’ anywhere. I figured you have the android/ios app, so I went for that, now klicking on the Support brings me to some kind of forum with NOTHING to notify Athom. This is a dead end. It’s just a useless data bank, for there are many problems and no solutions. So, how should I give them the system diagnose? And I have contact with Gledopto and they’re having problems with their lamps too. So ‘Works on homey’ is not true. ---
**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\ **Post date:** [September 5, 2023, 1:47pm UTC](https://community.homey.app/t/first-zigbee-device-randomly-working/88755/15 "2023-09-05T13:47:08Z")
Arco sorry, but I posted the link above already. > [@First Zigbee device randomly working](https://community.homey.app/t/first-zigbee-device-randomly-working/88755/10): > > After reset all your Zigbee devices should be gone, or? ---
**Author:** ![Mike1233](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mike1233/32/20991_2.png) [@Mike1233](https://community.homey.app/u/Mike1233)\ **Post date:** [September 5, 2023, 3:03pm UTC](https://community.homey.app/t/first-zigbee-device-randomly-working/88755/16 "2023-09-05T15:03:03Z")
![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/f/b/fbbcd89bba9fd323d9b7a53c3df4be0ac970673a.jpeg) And on the website. [https://homey.app/en-gb/](https://homey.app/en-gb/) What does support when you press on it. Ah, to late.