# First start and problems

**URL:** <https://community.homey.app/t/first-start-and-problems/161137>\
**Category:** Questions & Help\
**Created:** [October 21, 2026, 10:22am UTC](https://community.homey.app/t/first-start-and-problems/161137 "2026-10-21T10:22:36Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Piotr\_Kowalski](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/piotr_kowalski/32/180065_2.png) [@Piotr\_Kowalski](https://community.homey.app/u/Piotr_Kowalski)\
**Post date:** [October 21, 2026, 10:22am UTC](https://community.homey.app/t/first-start-and-problems/161137/1 "2026-10-21T10:22:36Z")

</div>

I plugged in the Homey and installed the app. It connected to Wi-Fi and began downloading and installing updates, but the update process encountered an error. Nevertheless, after exiting the setup wizard, I was able to access the app and start using it. When I tried to connect a Z-Wave device, it detected the Homey Pro again, but I couldn’t pair it. I restarted the device, and it failed to reconnect. I performed a hard reset, and now it won’t connect to the Wi-Fi network at all. What a shit!!!