# Firmware 2.0

**URL:** <https://community.homey.app/t/firmware-2-0/9877>\
**Category:** Questions & Help\
**Created:** [February 28, 2019, 9:20pm UTC](https://community.homey.app/t/firmware-2-0/9877 "2019-02-28T21:20:51Z")\
**Posts on this page:** 1\
**Showing post:** 11

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**Author:** ![Jamie](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jamie/32/5274_2.png) [@Jamie](https://community.homey.app/u/Jamie)\
**Post date:** [February 28, 2019, 11:56pm UTC](https://community.homey.app/t/firmware-2-0/9877/11 "2019-02-28T23:56:51Z")

</div>

This is a community forum and your posts, questions and suggestions will not be read by Athom. You can read more about this here [Welcome to the forum.](https://community.homey.app/t/welcome-to-the-forum/31)

That is to say, we “the community” can’t give you a refund.

For support or issue resolution, first have a look at [https://support.athom.com](https://support.athom.com) and if you cant find an answer there then you create a new ticket here [https://support.athom.com/hc/requests/new](https://support.athom.com/hc/requests/new).

If you need help in how to create a support request you can find more information [here](https://support.athom.com/hc/en-us/articles/360015784034-Submit-a-support-request).

As others have mentioned if you look around you might find someone solutions to your problems. ie. There is a new thread in the forums which explains how to make the [flow.homey.app](http://flow.homey.app) three columns as per the old app.

This topic is closed. If you have any problems with that please feel free to contact me or another moderator.

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_[View the full topic](https://community.homey.app/t/firmware-2-0/9877)._