# Fibaro rollershutter 3 problems **URL:** \ **Category:** Questions & Help\ **Created:** [May 11, 2021, 8:32pm UTC](https://community.homey.app/t/fibaro-rollershutter-3-problems/47315 "2021-05-11T20:32:43Z")\ **Posts on this page:** 1\ **Showing post:** 2
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [May 12, 2021, 5:46am UTC](https://community.homey.app/t/fibaro-rollershutter-3-problems/47315/2 "2021-05-12T05:46:17Z")
Hi Max, some more information should be helpful: > [@\[Tip\] Problems with Homey?](https://community.homey.app/t/problems-with-homey/35744): > > When u have problems with Homey and you are reaching out to the community members here on the forums it’s important to give as much info as u can. First of All: New Homey Family members! Since September 2021: Homey (Service / Premium), and the first “old” Homey is rebranded as Homey Pro (early 201x) Since Januari 2023:\* Homey Pro Early 2023 started to get shipped. And while using Homey with or without a Homey Bridge on many aspects CAN be the same as the Homey Pro, they differ in capabili… > [@Max\_Bongaerts](#): > > Does not function when you manually want to open or close What does mean „manually“? By the switches or by the smartphone app? --- _[View the full topic](https://community.homey.app/t/fibaro-rollershutter-3-problems/47315)._