# Fibaro. Roller Shutter Error **URL:** \ **Category:** Devices\ **Tags:** z-wave, homey-bridge\ **Created:** [April 16, 2022, 5:52am UTC](https://community.homey.app/t/fibaro-roller-shutter-error/62739 "2022-04-16T05:52:57Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Rakesh\_Thadani](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rakesh_thadani/32/49554_2.png) [@Rakesh\_Thadani](https://community.homey.app/u/Rakesh_Thadani)\ **Post date:** [April 16, 2022, 5:52am UTC](https://community.homey.app/t/fibaro-roller-shutter-error/62739/1 "2022-04-16T05:52:57Z")
Hi. Am using the Homey Bridge since couple of months. Had some errors. Mostly after couple of days it resolved or a retart helped. Now I have 2 Problem with my Fibaro RollerShutter. 1. 2 modules suddendly showed error. Were not reachable. Manually they work not via the Homey. I deleted the devices and wanted to asd them again. Not working. ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/2/a282ab11355f8c090ffa372b12d9366286c99326.jpeg) 1. 2 modules did not show error but are not controllable via homey. ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/c/3/c3e8760b8a153a7c716c1bfd958b53d06a11e429.jpeg) Does anyone know what happened / how i can it back to working ? Thanks & best, Rakesh ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [April 16, 2022, 6:51am UTC](https://community.homey.app/t/fibaro-roller-shutter-error/62739/2 "2022-04-16T06:51:58Z")
> This thread has been moved **to** the **English** forum, if you have any problems with that please feel free to contact me or another moderator. ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [April 16, 2022, 10:38am UTC](https://community.homey.app/t/fibaro-roller-shutter-error/62739/3 "2022-04-16T10:38:49Z")
**Transmit Complete No ACK** means, that the device lost the connection to the Gateway. Because you’re using the Homey-Bridge, I don’t know if Homey Developer Tools is available. If so, please check in [Homey Developer Tools](https://tools.developer.homey.app) in the Z-Wave menu, what’s listed in the column _ **Route** _ and _ **Flags** _. I guess that _ **Unknown** _ and _ **Unreachable** _ is listed. So the only way to repair them is to reinclude the devices. What the first error means I don’t know, sorry. But I guess it’s a Homey-Bridge issue. So I would recommend to [contact](https://homey.app/en-gb/wiki/homey-beta-status/) Athom. ---
**Author:** ![Rakesh\_Thadani](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rakesh_thadani/32/49554_2.png) [@Rakesh\_Thadani](https://community.homey.app/u/Rakesh_Thadani)\ **Post date:** [April 16, 2022, 11:50am UTC](https://community.homey.app/t/fibaro-roller-shutter-error/62739/4 "2022-04-16T11:50:44Z")
Thanks. I deleted the 2 items that had the error above. unable to get them back in. Eegarding the second error. Where exactly do i check ? And how do it get them to reconnect ? Do you have an email iD of Anthom ? Thanks, Rakesh ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [April 16, 2022, 12:03pm UTC](https://community.homey.app/t/fibaro-roller-shutter-error/62739/5 "2022-04-16T12:03:46Z")
> [@Rakesh\_Thadani](#): > > unable to get them back in. Please try: – Restart the Fibaro app and/or – Disconnect the bridge from the power supply and reconnect it after 10-15 minutes > [@Rakesh\_Thadani](#): > > Where exactly do i check ? > Do you have an email iD of Anthom ? In my first post I linked already everything you need (blue colored text). > [@Rakesh\_Thadani](#): > > And how do it get them to reconnect ? Exclude (delete) / include. There is no other way. ---
**Author:** ![Rakesh\_Thadani](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rakesh_thadani/32/49554_2.png) [@Rakesh\_Thadani](https://community.homey.app/u/Rakesh_Thadani)\ **Post date:** [April 16, 2022, 12:17pm UTC](https://community.homey.app/t/fibaro-roller-shutter-error/62739/6 "2022-04-16T12:17:44Z")
Thanks a ton. Will try out. Last question : How do you restart the Fibaro app ? Thanks ! ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [April 16, 2022, 12:33pm UTC](https://community.homey.app/t/fibaro-roller-shutter-error/62739/7 "2022-04-16T12:33:51Z")
As I wrote, I don’t own a Homey-Bridge, so I’m not 100 % sure if you can restart a app on Homey-Bridge. On a Homey Pro it works like this: Homey App (Smartphone) → More → Apps → long tap on the Fibaro app → ⚙ → Restart App ---
**Author:** ![Rakesh\_Thadani](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rakesh_thadani/32/49554_2.png) [@Rakesh\_Thadani](https://community.homey.app/u/Rakesh_Thadani)\ **Post date:** [April 16, 2022, 2:29pm UTC](https://community.homey.app/t/fibaro-roller-shutter-error/62739/8 "2022-04-16T14:29:33Z")
thanks sir. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [April 16, 2022, 2:57pm UTC](https://community.homey.app/t/fibaro-roller-shutter-error/62739/9 "2022-04-16T14:57:34Z")
> [@DirkG](#): > > I don’t own a Homey-Bridge, so I’m not 100 % sure if you can restart a app on Homey-Bridge. No it isn’t possible. One can ‘restart’ the Homey Cloud instance though, than can solve things sometimes: [https://tools.developer.homey.app/tools/system](https://tools.developer.homey.app/tools/system) and scroll down to find the orange Restart button. An other way is to install the app _again_, **without removing it** prior to the install: _Reinstall the app on your Homey via the [Homey App Store](https://homey.app/nl-nl/apps/)_