# Fibaro rgbw problems after update (solved)

**URL:** <https://community.homey.app/t/fibaro-rgbw-problems-after-update-solved/19813>\
**Category:** Questions & Help\
**Tags:** z-wave\
**Created:** [October 27, 2019, 5:58pm UTC](https://community.homey.app/t/fibaro-rgbw-problems-after-update-solved/19813 "2019-10-27T17:58:48Z")\
**Posts on this page:** 16\
**Page:** 1

<div class="post-metadata">

**Author:** ![David\_Maas](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/david_maas/32/25776_2.png) [@David\_Maas](https://community.homey.app/u/David_Maas)\
**Post date:** [October 27, 2019, 5:58pm UTC](https://community.homey.app/t/fibaro-rgbw-problems-after-update-solved/19813/1 "2019-10-27T17:58:48Z")

</div>

Hi all,

After the latest update of fibaro for homey, my colors don’t match any more.  
It is impossible to get warm white? Instead it is getting hard blue.

More people with this problem?  
And how to fix it?

---

<div class="post-metadata">

**Author:** ![cjvs](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/cjvs/32/8115_2.png) [@cjvs](https://community.homey.app/u/cjvs)\
**Post date:** [October 28, 2019, 9:29am UTC](https://community.homey.app/t/fibaro-rgbw-problems-after-update-solved/19813/2 "2019-10-28T09:29:56Z")

</div>

Yes, My RGBW strip has been a mess too. According to the fibaro app:

> ## Known issues
> 
> The FGRGBWM-441 - RGBW controller has issues regarding the white channel

In my case the LED strip goes on briefly and then off again, or changes dim level, or changes colour… So patiently waiting for a solution and reported my issues at support: [https://support.athom.com/hc/en-us/requests/new](https://support.athom.com/hc/en-us/requests/new)

---

<div class="post-metadata">

**Author:** ![danone](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/danone/32/115743_2.png) [@danone](https://community.homey.app/u/danone)\
**Post date:** [October 28, 2019, 10:37am UTC](https://community.homey.app/t/fibaro-rgbw-problems-after-update-solved/19813/3 "2019-10-28T10:37:54Z")

</div>

Same. Two versions ago, the RGBW was working OK-ish. Then Athom broke the white channel completely, could not switch it off. Now with the latest update, the white channel cannot be switch on.  
God knows what programmers and mostly what testers they have.

---

<div class="post-metadata">

**Author:** ![David\_Maas](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/david_maas/32/25776_2.png) [@David\_Maas](https://community.homey.app/u/David_Maas)\
**Post date:** [October 28, 2019, 6:59pm UTC](https://community.homey.app/t/fibaro-rgbw-problems-after-update-solved/19813/4 "2019-10-28T18:59:29Z")

</div>

One of the most popular functions of homey is broken! I have 2 ledstrips in my living room for ambiance. Now I’m living in a wh\*rehouse 😉

---

<div class="post-metadata">

**Author:** ![danone](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/danone/32/115743_2.png) [@danone](https://community.homey.app/u/danone)\
**Post date:** [October 29, 2019, 8:28am UTC](https://community.homey.app/t/fibaro-rgbw-problems-after-update-solved/19813/5 "2019-10-29T08:28:35Z")

</div>

The more of us send requests to Athom support, the better the chance they would look into it. At least that’s what we all hope…

---

<div class="post-metadata">

**Author:** ![Heff](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/heff/32/14652_2.png) [@Heff](https://community.homey.app/u/Heff)\
**Post date:** [October 30, 2019, 2:51pm UTC](https://community.homey.app/t/fibaro-rgbw-problems-after-update-solved/19813/6 "2019-10-30T14:51:49Z")

</div>

I have the same problem for a few days. The white color is only blue. A few days before, the white color was added to every other color.

greetz

---

<div class="post-metadata">

**Author:** ![danone](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/danone/32/115743_2.png) [@danone](https://community.homey.app/u/danone)\
**Post date:** [October 30, 2019, 7:22pm UTC](https://community.homey.app/t/fibaro-rgbw-problems-after-update-solved/19813/7 "2019-10-30T19:22:37Z")

</div>

Then please open a support ticket with Athom.  
They don’t actively monitor this forum and even if they see this tread, they will take no action unless a support ticket. Cheers. 😀

---

<div class="post-metadata">

**Author:** ![Heff](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/heff/32/14652_2.png) [@Heff](https://community.homey.app/u/Heff)\
**Post date:** [October 31, 2019, 9:22am UTC](https://community.homey.app/t/fibaro-rgbw-problems-after-update-solved/19813/9 "2019-10-31T09:22:36Z")

</div>

it’s done

---

<div class="post-metadata">

**Author:** ![Fyrfotaanders](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fyrfotaanders/32/4180_2.png) [@Fyrfotaanders](https://community.homey.app/u/Fyrfotaanders)\
**Post date:** [November 1, 2019, 1:08pm UTC](https://community.homey.app/t/fibaro-rgbw-problems-after-update-solved/19813/10 "2019-11-01T13:08:06Z")

</div>

Me too. Opened a support ticket today.

---

<div class="post-metadata">

**Author:** ![gy\_1977](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gy_1977/32/16573_2.png) [@gy\_1977](https://community.homey.app/u/gy_1977)\
**Post date:** [November 12, 2019, 9:39pm UTC](https://community.homey.app/t/fibaro-rgbw-problems-after-update-solved/19813/11 "2019-11-12T21:39:59Z")

</div>

I also have this issue. I’ll open a ticket as well

---

<div class="post-metadata">

**Author:** ![Goliath](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/goliath/32/15652_2.png) [@Goliath](https://community.homey.app/u/Goliath)\
**Post date:** [November 14, 2019, 8:14pm UTC](https://community.homey.app/t/fibaro-rgbw-problems-after-update-solved/19813/12 "2019-11-14T20:14:56Z")

</div>

For me, I have different issue. If I dim to 100% I can’t switch colors. I have to be below 100% and then it works fine.

---

<div class="post-metadata">

**Author:** ![David\_Maas](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/david_maas/32/25776_2.png) [@David\_Maas](https://community.homey.app/u/David_Maas)\
**Post date:** [November 21, 2019, 6:33pm UTC](https://community.homey.app/t/fibaro-rgbw-problems-after-update-solved/19813/13 "2019-11-21T18:33:58Z")

</div>

Today they have launched a new (beta) test version.  
I just installed it and it works for me.

> **[Fibaro](https://homey.app/nl-nl/app/com.fibaro/Fibaro/)**
>
> Je huis is je kasteel

---

<div class="post-metadata">

**Author:** ![danone](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/danone/32/115743_2.png) [@danone](https://community.homey.app/u/danone)\
**Post date:** [November 22, 2019, 10:00am UTC](https://community.homey.app/t/fibaro-rgbw-problems-after-update-solved/19813/14 "2019-11-22T10:00:36Z")

</div>

From 2.2.8 the RGBW works as expected.  
Thank you Athom for this nice fix!

---

<div class="post-metadata">

**Author:** ![Caseda](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/caseda/32/138695_2.png) [@Caseda](https://community.homey.app/u/Caseda)\
**Post date:** [November 22, 2019, 11:07am UTC](https://community.homey.app/t/fibaro-rgbw-problems-after-update-solved/19813/15 "2019-11-22T11:07:31Z")

</div>

Secretly, it wasn’t Athom that fixed it 😛 was a community developer, don’t know his forum name though.

---

<div class="post-metadata">

**Author:** ![danone](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/danone/32/115743_2.png) [@danone](https://community.homey.app/u/danone)\
**Post date:** [November 22, 2019, 11:19am UTC](https://community.homey.app/t/fibaro-rgbw-problems-after-update-solved/19813/16 "2019-11-22T11:19:50Z")

</div>

Whoever is, a big thank you and respect.

---

<div class="post-metadata">

**Author:** ![GvanDongen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gvandongen/32/5255_2.png) [@GvanDongen](https://community.homey.app/u/GvanDongen)\
**Post date:** [December 29, 2019, 8:16pm UTC](https://community.homey.app/t/fibaro-rgbw-problems-after-update-solved/19813/17 "2019-12-29T20:16:27Z")

</div>

Is there some one that can fix de fibaro rgwb controller 2 so I can use them in my homey?

I have but 9 of them and can’t get them to work for me in my homey.
