# Fakro App suddenly refused to work/disappear

**URL:** <https://community.homey.app/t/fakro-app-suddenly-refused-to-work-disappear/82087>\
**Category:** Devices\
**Created:** [June 10, 2023, 4:34pm UTC](https://community.homey.app/t/fakro-app-suddenly-refused-to-work-disappear/82087 "2023-06-10T16:34:18Z")\
**Posts on this page:** 1\
**Showing post:** 5

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [June 11, 2023, 11:28am UTC](https://community.homey.app/t/fakro-app-suddenly-refused-to-work-disappear/82087/5 "2023-06-11T11:28:41Z")

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Hi Harald,

Wifi isn’t (always) about the distance  
The following hints are also for the bridge:

> [@Problems connecting your new Homey Pro to your WiFi? Try this!](https://community.homey.app/t/problems-connecting-your-new-homey-pro-to-your-wifi-try-this/10161):
>
> Make sure your WiFi is using the 2.4 GHz network. Make sure your WiFi uses the b / g standard, only n or ac does not work. Turn off your Homey. Restart your Router and any Access Points that distribute IP addresses. Start your Homey again. If the above do not work, turn off 5 GHz WiFi and support for n and ac in your Router / Access Point during Homey installation. Ensure that your SSID (the name of your WiFi) does not use characters other than numbers and letters - do not us…

Also please just keep installing the app every now and then, and create a support ticket @ [https://homey.app/support](https://homey.app/support)

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