# Failed to handshake client (Timeout after 10000ms)

**URL:** <https://community.homey.app/t/failed-to-handshake-client-timeout-after-10000ms/133001>\
**Category:** Questions & Help\
**Tags:** homey-pro\
**Created:** [March 18, 2025, 3:29pm UTC](https://community.homey.app/t/failed-to-handshake-client-timeout-after-10000ms/133001 "2025-03-18T15:29:18Z")\
**Posts on this page:** 1\
**Showing post:** 2

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**Author:** ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)\
**Post date:** [March 18, 2025, 3:45pm UTC](https://community.homey.app/t/failed-to-handshake-client-timeout-after-10000ms/133001/2 "2025-03-18T15:45:51Z")

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> [@Eric\_Buonaccorsi](#):
>
> but I still couldn’t connect.

Connected via Wifi or Ethernet ? Did your Homey get IP address ? PINGing it, any results ?

> [@Eric\_Buonaccorsi](#):
>
> “failed to handshake”

…what does the Athom support say about that ?

You can try also reaching out to this user, how he resolved that.

> [@Failed to handshake client error - can't reach Homey](https://community.homey.app/t/failed-to-handshake-client-error-cant-reach-homey/107998):
>
> I got an odd error today. Suddenly I couldn’t get access to the Homey neither with the app nor via the Web. I got the message: “Failed to handshake client” Have restarted Homey Pro (former version) by removing the cable, but still the same issue. Could anyone help me what to to? If removing the Homey and try install it again, will that help? And can I then load the backup that Homey performs every day?

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