# Ewelink Doesn’t Work

**URL:** <https://community.homey.app/t/ewelink-doesn-t-work/149838>\
**Category:** Apps\
**Created:** [January 23, 2026, 4:09am UTC](https://community.homey.app/t/ewelink-doesn-t-work/149838 "2026-01-23T04:09:16Z")\
**Posts on this page:** 6\
**Page:** 1

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**Author:** ![Retrac](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/retrac/32/122021_2.png) [@Retrac](https://community.homey.app/u/Retrac)\
**Post date:** [January 23, 2026, 4:09am UTC](https://community.homey.app/t/ewelink-doesn-t-work/149838/1 "2026-01-23T04:09:16Z")

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I love my Homey SHS server, worth every penny, but Ewelink isn’t working. I just updated to 12.11.0, so maybe it’s a new bug?

It says “Token Refresh Failed.”

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**Author:** ![smarthomesven](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smarthomesven/32/79712_2.png) [@smarthomesven](https://community.homey.app/u/smarthomesven)\
**Post date:** [January 23, 2026, 6:35am UTC](https://community.homey.app/t/ewelink-doesn-t-work/149838/2 "2026-01-23T06:35:16Z")

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Have you tried rebooting the SHS and the eWeLink app on SHS?

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**Author:** ![jag](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jag/32/121586_2.png) [@jag](https://community.homey.app/u/jag)\
**Post date:** [January 24, 2026, 12:33am UTC](https://community.homey.app/t/ewelink-doesn-t-work/149838/3 "2026-01-24T00:33:11Z")

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I’m still on 12.10.1 and seeing the same issue. I restarted the eWeLink app, I tried repairing the devices without success (`{"success":false,"message":"Invalid Token: undefined"}`), I doubt rebooting my Homey Pro will help much.

Note that this is a recent issue, they were working fine up till at least the 21st and according to the timeline my Homey Pro hasn’t seen an update for anything in over a week.

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [January 24, 2026, 3:16am UTC](https://community.homey.app/t/ewelink-doesn-t-work/149838/4 "2026-01-24T03:16:07Z")

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Sounds like a cloud “problem”.  
You’d best contact Drenso, the dev of the Ewelink app. They like to be contacted by email

> [@Welcome to the forum!](https://community.homey.app/t/welcome-to-the-forum/31/1):
>
> If you have questions about a community app or want to report a bug, please use the appropriate topic, the developer platform (e.g. GitHub, Bitbucket) or contact the app developer. Links can be found in the App Store, otherwise please search for an appropriate topic in the forum

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<div class="post-metadata">

**Author:** ![Retrac](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/retrac/32/122021_2.png) [@Retrac](https://community.homey.app/u/Retrac)\
**Post date:** [January 25, 2026, 2:42pm UTC](https://community.homey.app/t/ewelink-doesn-t-work/149838/5 "2026-01-25T14:42:05Z")

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Hi. Restarting the app fixed it!😀

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**Author:** ![jag](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jag/32/121586_2.png) [@jag](https://community.homey.app/u/jag)\
**Post date:** [January 26, 2026, 5:22am UTC](https://community.homey.app/t/ewelink-doesn-t-work/149838/6 "2026-01-26T05:22:40Z")

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Oddly, today that actually did fix it.

Two days ago I got the “token refresh failed”, restarted the ewelink app on my Pro and still got “token refresh failed”. Today I checked again, still got “token refresh failed”, but because of your comment I tried restarting the app – again – and this time it worked. 🤷