# Eufy thumbnails not working

**URL:** <https://community.homey.app/t/eufy-thumbnails-not-working/78373>\
**Category:** Questions & Help\
**Created:** [March 25, 2023, 2:32pm UTC](https://community.homey.app/t/eufy-thumbnails-not-working/78373 "2023-03-25T14:32:53Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Hans111](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hans111/32/63534_2.png) [@Hans111](https://community.homey.app/u/Hans111)\
**Post date:** [March 25, 2023, 2:32pm UTC](https://community.homey.app/t/eufy-thumbnails-not-working/78373/1 "2023-03-25T14:32:53Z")

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I am using the Eufy app on my HP23 (Eufy Hombase 2). Sending a push-notification with a camera-picture in a flow is resulting in: “Currently its not possible to retrieve camera thumbnails from the Eufy device in Homey”

What is going wrong? And how to fix this?

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**Author:** ![Maurits](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/maurits/32/8884_2.png) [@Maurits](https://community.homey.app/u/Maurits)\
**Post date:** [March 25, 2023, 3:52pm UTC](https://community.homey.app/t/eufy-thumbnails-not-working/78373/2 "2023-03-25T15:52:16Z")

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> [@\[APP\]\[Pro\] Eufy Security](https://community.homey.app/t/app-pro-eufy-security/44921/4):
>
> Frequently Asked Questions Q1: I don’t receive notifications/device updates in Homey A1: Make sure the selected security mode inside the official Eufy app has enabled notifications for your device. (Home / Away / etc) [ezgif.com-video-to-gif] A2: Make sure push notifications are enabled in the device settings: A3: Sometimes it might help to restart the Eufy app in Homey A4: For Homebase notifications enable: A5: Update: 01-08-25: Since july Eufy requires a country inst…

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**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\
**Post date:** [March 25, 2023, 3:54pm UTC](https://community.homey.app/t/eufy-thumbnails-not-working/78373/3 "2023-03-25T15:54:45Z")

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@Dijker can you close this one please

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**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\
**Post date:** [March 25, 2023, 4:37pm UTC](https://community.homey.app/t/eufy-thumbnails-not-working/78373/4 "2023-03-25T16:37:12Z")

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Closed on March 25, 2023, 4:37pm UTC