# Eufy Homebase and camera's disconnect after activating

**URL:** <https://community.homey.app/t/eufy-homebase-and-cameras-disconnect-after-activating/162131>\
**Category:** Apps\
**Tags:** homey-pro\
**Created:** [November 12, 2026, 11:38am UTC](https://community.homey.app/t/eufy-homebase-and-cameras-disconnect-after-activating/162131 "2026-11-12T11:38:17Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Frans\_Lux](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/frans_lux/32/88232_2.png) [@Frans\_Lux](https://community.homey.app/u/Frans_Lux)\
**Post date:** [November 12, 2026, 11:38am UTC](https://community.homey.app/t/eufy-homebase-and-cameras-disconnect-after-activating/162131/1 "2026-11-12T11:38:17Z")

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1. Homey Eufy Security v3.42.8
2. HomeBase bekabeld aangesloten (vast IP)
3. Deurbel werkt normaal in de officiële Eufy-app op iPhone
4. Na indrukken van de deurbel worden **HomeBase én Doorbell “Onbeschikbaar”** in Homey
5. Enkele minuten later herstellen beide vanzelf
6. Probleem bestaat al langere tijd en was al aanwezig vóór de laatste update
7. Diagnostisch rapport: **ab543049-ce39-4826-9b9e-9881d505f988**

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**Author:** ![smarthomesven](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smarthomesven/32/79712_2.png) [@smarthomesven](https://community.homey.app/u/smarthomesven)\
**Post date:** [November 12, 2026, 12:02pm UTC](https://community.homey.app/t/eufy-homebase-and-cameras-disconnect-after-activating/162131/2 "2026-11-12T12:02:58Z")

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Please report the issue in the app topic:

> [@\[APP\]\[Pro\] Eufy Security](https://community.homey.app/t/app-pro-eufy-security/44921):
>
> uk - Eufy Security Smart Home Simplified Add support for Eufy Cam/Doorbell in Homey. Useful links [To-Do List memo](https://community.homey.app/t/app-eufy-security/44921/3)[Frequently Asked Questions white_question_mark](https://community.homey.app/t/app-eufy-security/44921/4)[Unsupported Devices exclamation](https://community.homey.app/t/app-eufy-security/44921/5)[Get Support construction](https://community.homey.app/t/app-eufy-security/44921/2)[Dutch subtopic netherlands](https://community.homey.app/t/app-pro-eufy-security-nl/60540/) NOTE This is not the topic for Eufy Home devices. The topic for Eufy Home you can find here: [Eufy Home](https://community.homey.app/t/app-eufy-home/46610) Account Information Because of the way the Eufy Security private API works, an email/password combo cannot work with both the…

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**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\
**Post date:** [November 12, 2026, 12:36pm UTC](https://community.homey.app/t/eufy-homebase-and-cameras-disconnect-after-activating/162131/3 "2026-11-12T12:36:48Z")

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@Dijker @OH2TH  
Can you please close this topic? This should be posted into [[APP][Pro] Eufy Security (NL 🇳🇱)](https://community.homey.app/t/topic/60540)

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**Author:** ![Frans\_Lux](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/frans_lux/32/88232_2.png) [@Frans\_Lux](https://community.homey.app/u/Frans_Lux)\
**Post date:** [November 12, 2026, 1:09pm UTC](https://community.homey.app/t/eufy-homebase-and-cameras-disconnect-after-activating/162131/4 "2026-11-12T13:09:59Z")

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Òke Martijn  
As soon as I know HOW 🙂

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**Author:** ![OH2TH](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oh2th/32/111414_2.png) [@OH2TH](https://community.homey.app/u/OH2TH)\
**Post date:** [November 12, 2026, 2:27pm UTC](https://community.homey.app/t/eufy-homebase-and-cameras-disconnect-after-activating/162131/5 "2026-11-12T14:27:34Z")

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Closed on November 12, 2026, 2:27pm UTC