# Eufy and Homey Pro are not connecting

**URL:** <https://community.homey.app/t/eufy-and-homey-pro-are-not-connecting/55768>\
**Category:** Apps\
**Created:** [November 30, 2021, 3:08pm UTC](https://community.homey.app/t/eufy-and-homey-pro-are-not-connecting/55768 "2021-11-30T15:08:28Z")\
**Posts on this page:** 1\
**Showing post:** 6

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**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\
**Post date:** [December 1, 2021, 6:15am UTC](https://community.homey.app/t/eufy-and-homey-pro-are-not-connecting/55768/6 "2021-12-01T06:15:59Z")

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Hey @Dyan_dh ,  
Can you send a diagnostic report?

You can do that via

> More - apps - Eufy Security - settings wheel right top - send diagnostic report

[@moderators](https://community.homey.app/groups/moderators) @Dijker can you merge this topic into [[APP][Pro] Eufy Security](https://community.homey.app/t/app-pro-eufy-security/44921) to keep the conversation centralised

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_[View the full topic](https://community.homey.app/t/eufy-and-homey-pro-are-not-connecting/55768)._