# Eufy and Homey Pro are not connecting **URL:** \ **Category:** Apps\ **Created:** [November 30, 2021, 3:08pm UTC](https://community.homey.app/t/eufy-and-homey-pro-are-not-connecting/55768 "2021-11-30T15:08:28Z")\ **Posts on this page:** 5\ **Page:** 1
**Author:** ![Dyan\_dh](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dyan_dh/32/43407_2.png) [@Dyan\_dh](https://community.homey.app/u/Dyan_dh)\ **Post date:** [November 30, 2021, 3:08pm UTC](https://community.homey.app/t/eufy-and-homey-pro-are-not-connecting/55768/1 "2021-11-30T15:08:28Z")
Hi, just purchased the Eufy doorbell, the homebase2 and two Cam2 camera. All devices are working fine with the Eufy security application. As I am also using a Homey (model early 2019, using os 720), I installed on the Homey the Eufy security app. I created as recommended a 2nd Eufy admin account and configured the app using the second account. It succesfully login and return the details from the cloud (see picture). I then succesfully added the 4 devices in Homey. The issue I am facing now is that commands from the Homey (like turning the camara on/off) are not seen by Eufy, but also the other way homey is not reacting if the camera or doorbell is creating an event. Restarting the Homey app does not give an improvement. Also changing the global ip to the local 192.168.x.x and rebooting homey is not giving any improvement. Any other advice anyone can give? Dyan ![20211130_232012](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/c/0c3d881f7ba85d433b2e5639926c5acad41cff6f.jpeg) ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [December 2, 2021, 8:21pm UTC](https://community.homey.app/t/eufy-and-homey-pro-are-not-connecting/55768/3 "2021-12-02T20:21:22Z")
Split this topic on December 2, 2021, 8:21pm UTC 6 posts were merged into an existing topic: [[APP][Pro] Eufy Security](https://community.homey.app/t/app-pro-eufy-security/44921) ---
**Author:** ![martijnpoppen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijnpoppen/32/84849_2.png) [@martijnpoppen](https://community.homey.app/u/martijnpoppen)\ **Post date:** [December 1, 2021, 6:15am UTC](https://community.homey.app/t/eufy-and-homey-pro-are-not-connecting/55768/6 "2021-12-01T06:15:59Z")
Hey @Dyan_dh , Can you send a diagnostic report? You can do that via > More - apps - Eufy Security - settings wheel right top - send diagnostic report [@moderators](https://community.homey.app/groups/moderators) @Dijker can you merge this topic into [[APP][Pro] Eufy Security](https://community.homey.app/t/app-pro-eufy-security/44921) to keep the conversation centralised ---
**Author:** ![Dyan\_dh](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dyan_dh/32/43407_2.png) [@Dyan\_dh](https://community.homey.app/u/Dyan_dh)\ **Post date:** [December 1, 2021, 10:14pm UTC](https://community.homey.app/t/eufy-and-homey-pro-are-not-connecting/55768/7 "2021-12-01T22:14:08Z")
Hoi Martijn, DR gemaakt, code is 92aeef8c-5565-4e4c-b87d-363b809a1884 ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [December 2, 2021, 8:21pm UTC](https://community.homey.app/t/eufy-and-homey-pro-are-not-connecting/55768/8 "2021-12-02T20:21:32Z")
Closed on December 2, 2021, 8:21pm UTC