# Error when trying to reset Zigbee Network
**URL:** https://community.homey.app/t/error-when-trying-to-reset-zigbee-network/28222
**Category:** Questions & Help
**Tags:** zigbee
**Created:** [April 11, 2020, 2:04pm UTC](https://community.homey.app/t/error-when-trying-to-reset-zigbee-network/28222 "2020-04-11T14:04:26Z")
**Posts on this page:** 15
**Page:** 1
### Author:  [@Musicchef](https://community.homey.app/u/Musicchef)
#### Post date: [April 11, 2020, 2:04pm UTC](https://community.homey.app/t/error-when-trying-to-reset-zigbee-network/28222/1 "2020-04-11T14:04:27Z")
Hi!
When I was trying to add Zigbee devices to my Homey I ran in to some problems with Ikea Trådfri lamps and 5-Button remote. I got stuck with adding the remote as It couldnt be added as a generic zigbee device. Instructions in the Homey-community says it should be possible. After number of trying to add and remove the remote I decided to do a reset of the zigbee network on my Homey. Then I get this error message. See screenshot.
Ive also tried to do a factory reset of the Homey, but still the same error message when trying to reset Zigbee network after doing the factory reset.
Could it be a hardware issue and if so, should I return my Homey to the dealer?
Please help.
Kind regards
Erik
[image|281x499](https://community.homey.app/uploads/short-url/fmuOhG3KE2iZWP8ou20xHTzNIhQ.jpeg)
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### Author:  [@robertklep](https://community.homey.app/u/robertklep)
#### Post date: [April 11, 2020, 2:08pm UTC](https://community.homey.app/t/error-when-trying-to-reset-zigbee-network/28222/2 "2020-04-11T14:08:18Z")
> [@Musicchef](#):
>
> Instructions in the Homey-community says it should be possible
As far as I know, Homey doesn’t have support for this device. It’s also not mentioned on the app page as being supported.
> [@](#):
>
> Could it be a hardware issue and if so, should I return my Homey to the dealer?
After a factory reset:
- take Homey off power for at least 10 minutes or so before powering it up again
- after it has been powered up, wait at least 20 to 30 minutes
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### Author:  [@Arvlux](https://community.homey.app/u/Arvlux)
#### Post date: [April 11, 2020, 4:46pm UTC](https://community.homey.app/t/error-when-trying-to-reset-zigbee-network/28222/3 "2020-04-11T16:46:26Z")
Yes, that’s exactly what happened to me as well after I first tested my Homey I had the exact same message. This should be reassuring for you @Musicchef; And I did exactly what is recommended here by @robertklep, it worked… My zigbee network became functional 😁, also I stopped sweating 😅. Let’s 🤞for you.
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### Author:  [@Musicchef](https://community.homey.app/u/Musicchef)
#### Post date: [April 11, 2020, 5:09pm UTC](https://community.homey.app/t/error-when-trying-to-reset-zigbee-network/28222/4 "2020-04-11T17:09:09Z")
Thanks for your quick responses @robertklep and @Arvlux. I´ve tried your suggested solution but with no success. I´ve now done the factory reset procedure twice. With the 10 min power off after factory reset, then power on +30 mins waiting until trying to reset Zigbee. Same error message. Is it worth another try do you think? It´s rather time-consuming to do these reset sequences, but maybe it´s the only way?
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### Author:  [@robertklep](https://community.homey.app/u/robertklep)
#### Post date: [April 11, 2020, 5:11pm UTC](https://community.homey.app/t/error-when-trying-to-reset-zigbee-network/28222/5 "2020-04-11T17:11:22Z")
I would assume that if you do a factory reset, the Zigbee-part is _also_ reset as part of the procedure. So you shouldn’t have to do a specific Zigbee reset _after_ a factory reset. Perhaps that’s what’s causing the issue?
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### Author:  [@Arvlux](https://community.homey.app/u/Arvlux)
#### Post date: [April 11, 2020, 5:20pm UTC](https://community.homey.app/t/error-when-trying-to-reset-zigbee-network/28222/6 "2020-04-11T17:20:32Z")
And what information do you get from [https://developer.athom.com/tools/zigbee](https://developer.athom.com/tools/zigbee) ?
If you managed at first to get the zigbee network functional and if you ran into that issue only trying to setup additional Ikea devices, I guess it is most likely a software not an hardware issue. Or I misunderstood something from you …
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### Author:  [@Musicchef](https://community.homey.app/u/Musicchef)
#### Post date: [April 11, 2020, 5:23pm UTC](https://community.homey.app/t/error-when-trying-to-reset-zigbee-network/28222/7 "2020-04-11T17:23:48Z")
That may be the issue, but I´m little bit concerned about what the error message means. Is there anyone here who knows what **“EBADF: bad file descriptor, close EBADF: bad file descriptor, close”** can stand for?
If there is a problem with the Zigbee network I want to sort it out before I´ll be adding 20+ Zigbee devices to my Homey.
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### Author:  [@robertklep](https://community.homey.app/u/robertklep)
#### Post date: [April 11, 2020, 5:27pm UTC](https://community.homey.app/t/error-when-trying-to-reset-zigbee-network/28222/8 "2020-04-11T17:27:42Z")
I’ve seen people get this error message before, and I don’t think it means that’s something wrong with your hardware. Why _specifically_ you’re getting this error message is something that only Athom can answer (#famouslastwords), but it looks like a relatively harmless bug to me _provided that you’re able to get the system up and running again_.
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### Author:  [@Musicchef](https://community.homey.app/u/Musicchef)
#### Post date: [April 11, 2020, 5:37pm UTC](https://community.homey.app/t/error-when-trying-to-reset-zigbee-network/28222/9 "2020-04-11T17:37:47Z")
I can´t see any error messages in the developer view, but I´m not sure what to look for there. Maybe it´s software related after all and nothing to care about. I´ve also e-mailed Athom Support and will see what they answer. Anyway, I´ll give it a try now to add some Zigbee devices and see how it goes. 🤞
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### Author:  [@Arvlux](https://community.homey.app/u/Arvlux)
#### Post date: [April 11, 2020, 5:46pm UTC](https://community.homey.app/t/error-when-trying-to-reset-zigbee-network/28222/10 "2020-04-11T17:46:02Z")
Ok it is good, in my case there was no zigbee network but an error message before I applied the factory reset plus new setup; If you see some devices and their routes, it seems to work. Did you detect on what device you get the issue ? is it on the 5 button remote ? Just trying to explore in case it would be device specific …
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### Author:  [@Musicchef](https://community.homey.app/u/Musicchef)
#### Post date: [April 11, 2020, 5:48pm UTC](https://community.homey.app/t/error-when-trying-to-reset-zigbee-network/28222/11 "2020-04-11T17:48:52Z")
I googled the error message and found this on [stackoverflow.com](http://stackoverflow.com) (not Homey-related): **Bad file descriptor" is a very generic low level error that basically means you are calling an operation on a file descriptor that is no longer in the correct state to handle that operation (like reading a closed file, opening a file that has been deleted, etc).**
>
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### Author:  [@robertklep](https://community.homey.app/u/robertklep)
#### Post date: [April 11, 2020, 5:54pm UTC](https://community.homey.app/t/error-when-trying-to-reset-zigbee-network/28222/12 "2020-04-11T17:54:35Z")
Yes, that’s why Athom should be the one answering the question on why it happens, because we (as community) don’t have enough access to Homey to debug these kinds of issues.
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### Author:  [@Musicchef](https://community.homey.app/u/Musicchef)
#### Post date: [April 11, 2020, 5:55pm UTC](https://community.homey.app/t/error-when-trying-to-reset-zigbee-network/28222/13 "2020-04-11T17:55:36Z")
I see this in the State-view. I´ve not added any devices yet, so these “items” are Homey built in Zigbee devices?
It was when I tried to add the 5 button remote that the pairing process was starting to act sluggish and after that I couldn´t add Zigbee devices at all (lamps). After that I tried to reset the Zigbee network and got the error message…
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### Author:  [@Arvlux](https://community.homey.app/u/Arvlux)
#### Post date: [April 11, 2020, 5:59pm UTC](https://community.homey.app/t/error-when-trying-to-reset-zigbee-network/28222/14 "2020-04-11T17:59:20Z")
Well, the network seems to work then and I would skip the 5 buttons device if I were you, just implementing the rest of the devices; I read in this forum somewhere that this particular device wouldn’t work … For sure it is frustrating not being able to use a device you want, but you probably have tons of other options to replace it …
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### Author:  [@tlangelaar](https://community.homey.app/u/tlangelaar)
#### Post date: [April 12, 2020, 5:07pm UTC](https://community.homey.app/t/error-when-trying-to-reset-zigbee-network/28222/15 "2020-04-12T17:07:12Z")
What might an issue is bad batteries /almost empty batteries. I’ve had a problem with I believe Ikea Zigbee components that started shouting in such a case. Just guessing, but have you replaced the batteries of the 5 button remote with fresh ones?