# Error when installing apps from the forum

**URL:** <https://community.homey.app/t/error-when-installing-apps-from-the-forum/88826>\
**Category:** Apps\
**Created:** [September 5, 2023, 1:23pm UTC](https://community.homey.app/t/error-when-installing-apps-from-the-forum/88826 "2023-09-05T13:23:42Z")\
**Posts on this page:** 11\
**Page:** 1

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**Author:** ![Tirrazo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tirrazo/32/55444_2.png) [@Tirrazo](https://community.homey.app/u/Tirrazo)\
**Post date:** [September 5, 2023, 1:23pm UTC](https://community.homey.app/t/error-when-installing-apps-from-the-forum/88826/1 "2023-09-05T13:23:42Z")

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See attached photo.

This always comes and I have to press install several times.

![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/9/5923fbc9914b01f5c4cf17eea4c8e10850b9f5c5.png)

 ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/2/52e038346840a421e96933bc858c684436f7863b.png)

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**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\
**Post date:** [September 5, 2023, 1:26pm UTC](https://community.homey.app/t/error-when-installing-apps-from-the-forum/88826/2 "2023-09-05T13:26:20Z")

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This is a known issue that’s being discussed on Slack. Apparently, Athom cannot reproduce it so it may take some time to fix (instead of clicking the button several times you can also reload the page, after which it will also work again, at least it does for me).

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**Author:** ![Tirrazo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tirrazo/32/55444_2.png) [@Tirrazo](https://community.homey.app/u/Tirrazo)\
**Post date:** [September 5, 2023, 1:41pm UTC](https://community.homey.app/t/error-when-installing-apps-from-the-forum/88826/3 "2023-09-05T13:41:32Z")

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Thank you for the info!

Is this the same problem that I get when trying to update an app through the phone?

I had 5 updateable apps and I could not install any of the updates from the Homey app on the phone.  
Had to search them up one by one and install from there like he first attachment above.

 ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/4/84a00fbbb58ad03a6df7cff34ab921dfeba2a77b.png)

![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/d/1dd54a543e3d539f9c63a6018da10ca397fbbc8f.png)

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<div class="post-metadata">

**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\
**Post date:** [September 5, 2023, 1:45pm UTC](https://community.homey.app/t/error-when-installing-apps-from-the-forum/88826/4 "2023-09-05T13:45:26Z")

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I think that’s a different issue ☹

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<div class="post-metadata">

**Author:** ![Theo\_de\_Koning](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/theo_de_koning/32/136062_2.png) [@Theo\_de\_Koning](https://community.homey.app/u/Theo_de_Koning)\
**Post date:** [September 5, 2023, 1:52pm UTC](https://community.homey.app/t/error-when-installing-apps-from-the-forum/88826/5 "2023-09-05T13:52:09Z")

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It’s the language that make that problem. Even the flag top right is the right one.  
Break of the action and choose again your language (flag).

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**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\
**Post date:** [September 5, 2023, 1:55pm UTC](https://community.homey.app/t/error-when-installing-apps-from-the-forum/88826/6 "2023-09-05T13:55:12Z")

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That’s not the problem, setting the page language is just a workaround just like reloading the page is.

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**Author:** ![Tirrazo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tirrazo/32/55444_2.png) [@Tirrazo](https://community.homey.app/u/Tirrazo)\
**Post date:** [September 18, 2023, 8:28am UTC](https://community.homey.app/t/error-when-installing-apps-from-the-forum/88826/7 "2023-09-18T08:28:51Z")

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I have now sent a request to Athom with up to 3 weeks of response time.

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<div class="post-metadata">

**Author:** ![Tirrazo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tirrazo/32/55444_2.png) [@Tirrazo](https://community.homey.app/u/Tirrazo)\
**Post date:** [September 29, 2023, 6:53am UTC](https://community.homey.app/t/error-when-installing-apps-from-the-forum/88826/8 "2023-09-29T06:53:02Z")

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So, Athom needs 3 weeks to respond, still hasn’t heard anything.

Anyone else has the same problem?

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<div class="post-metadata">

**Author:** ![Tirrazo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tirrazo/32/55444_2.png) [@Tirrazo](https://community.homey.app/u/Tirrazo)\
**Post date:** [October 16, 2023, 9:19am UTC](https://community.homey.app/t/error-when-installing-apps-from-the-forum/88826/9 "2023-10-16T09:19:53Z")

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What do you mean by the language and the flag? If I set my language in the app to english, it will work?

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**Author:** ![Theo\_de\_Koning](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/theo_de_koning/32/136062_2.png) [@Theo\_de\_Koning](https://community.homey.app/u/Theo_de_Koning)\
**Post date:** [October 16, 2023, 9:38am UTC](https://community.homey.app/t/error-when-installing-apps-from-the-forum/88826/10 "2023-10-16T09:38:12Z")

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Read the reaction just below mine of robertklep.  
It was an idea of mine what was not true for that problem.

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<div class="post-metadata">

**Author:** ![Tirrazo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tirrazo/32/55444_2.png) [@Tirrazo](https://community.homey.app/u/Tirrazo)\
**Post date:** [October 16, 2023, 7:57pm UTC](https://community.homey.app/t/error-when-installing-apps-from-the-forum/88826/11 "2023-10-16T19:57:38Z")

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Thank you.  
Thought it worked for you.
