# Error: unknown\_error\_getting\_file **URL:** \ **Category:** Questions & Help\ **Tags:** app\ **Created:** [October 24, 2021, 8:43pm UTC](https://community.homey.app/t/error-unknown-error-getting-file/53662 "2021-10-24T20:43:18Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![albertvanderiet](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/albertvanderiet/32/45348_2.png) [@albertvanderiet](https://community.homey.app/u/albertvanderiet)\ **Post date:** [October 24, 2021, 8:43pm UTC](https://community.homey.app/t/error-unknown-error-getting-file/53662/1 "2021-10-24T20:43:18Z")
I’m having problems installing new devices on my Homey Hub (edit: my Homey Bridge), like Samsung TV or Klikaanklikuit. I get this error: “Error: unknown\_error\_getting\_file“. I already restarted the Bridge and re-installed the Samsung app. Dit not help. What could be wrong / can I try? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [October 25, 2021, 2:17am UTC](https://community.homey.app/t/error-unknown-error-getting-file/53662/2 "2021-10-25T02:17:40Z")
Never heard of ‘Homey Hub’. Do you have the Pro (white ball) or the cloud version? ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [October 25, 2021, 4:55am UTC](https://community.homey.app/t/error-unknown-error-getting-file/53662/3 "2021-10-25T04:55:00Z")
[support@athom.com](mailto:support@athom.com) Sounds like an internal error. ---
**Author:** ![albertvanderiet](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/albertvanderiet/32/45348_2.png) [@albertvanderiet](https://community.homey.app/u/albertvanderiet)\ **Post date:** [October 25, 2021, 6:11am UTC](https://community.homey.app/t/error-unknown-error-getting-file/53662/4 "2021-10-25T06:11:40Z")
Sorry, it’s the cloud version with the Homey Bridge. ---
**Author:** ![albertvanderiet](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/albertvanderiet/32/45348_2.png) [@albertvanderiet](https://community.homey.app/u/albertvanderiet)\ **Post date:** [October 25, 2021, 6:15am UTC](https://community.homey.app/t/error-unknown-error-getting-file/53662/5 "2021-10-25T06:15:19Z")
Internal error → hardware related you mean? I would think the app / device is installed in the cloud and all the Bridge does is send a signal to my devices. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [October 25, 2021, 6:24am UTC](https://community.homey.app/t/error-unknown-error-getting-file/53662/6 "2021-10-25T06:24:18Z")
> [@albertvanderiet](#): > > Internal error → hardware related you mean? No, internal to Homey’s software. ---
**Author:** ![Russell\_S](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/russell_s/32/45779_2.png) [@Russell\_S](https://community.homey.app/u/Russell_S)\ **Post date:** [October 25, 2021, 6:54am UTC](https://community.homey.app/t/error-unknown-error-getting-file/53662/7 "2021-10-25T06:54:31Z")
> [@Peter\_Kawa](#): > > Never heard of ‘Homey Hub’. Do you have the Pro (white ball) or the cloud version? “Homey Hub” is used a bit on the internet to help name and identify it. A lot of resellers use the term when trying to advertise the Pro’s.. Trying to search the word “Homey” just by itself on google is too broad and gets too many hits for non (Athom Homey) stuff.. ---
**Author:** ![albertvanderiet](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/albertvanderiet/32/45348_2.png) [@albertvanderiet](https://community.homey.app/u/albertvanderiet)\ **Post date:** [October 25, 2021, 4:48pm UTC](https://community.homey.app/t/error-unknown-error-getting-file/53662/8 "2021-10-25T16:48:54Z")
Tried again tonight, and…. It works. Can add any device I want. Just added 8 Virtual Devices just in case it fails again tomorrow 🙂 Don’t know what made it work again… Sent a mail to [support@athom.com](mailto:support@athom.com) this afternoon. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [April 14, 2023, 5:40am UTC](https://community.homey.app/t/error-unknown-error-getting-file/53662/10 "2023-04-14T05:40:17Z")
Not a very useful ChatGPT-generated answer…