# Error Panasonic Comfort cloud app **URL:** \ **Category:** Apps\ **Tags:** app\ **Created:** [July 12, 2022, 9:45pm UTC](https://community.homey.app/t/error-panasonic-comfort-cloud-app/65935 "2022-07-12T21:45:07Z")\ **Posts on this page:** 20\ **Page:** 8
**Author:** ![Kyrre\_Martila](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kyrre_martila/32/84061_2.png) [@Kyrre\_Martila](https://community.homey.app/u/Kyrre_Martila)\ **Post date:** [July 6, 2024, 4:53pm UTC](https://community.homey.app/t/error-panasonic-comfort-cloud-app/65935/142 "2024-07-06T16:53:59Z")
I have the same error too. Have pulled the plug, waited 15 mins, have reinstalled the app, restarted the app, restarted homey, used a different Panasonic account. No luck. ---
**Author:** ![GertCorstjens](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gertcorstjens/32/18031_2.png) [@GertCorstjens](https://community.homey.app/u/GertCorstjens)\ **Post date:** [August 24, 2024, 7:54am UTC](https://community.homey.app/t/error-panasonic-comfort-cloud-app/65935/143 "2024-08-24T07:54:30Z")
I tried everyting to get it running too, but still nothing. Will switch (unfortunately) back to the alternative app. @lumin Can you maintain the app in any way? ---
**Author:** ![sege](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sege/32/80641_2.png) [@sege](https://community.homey.app/u/sege)\ **Post date:** [September 19, 2024, 11:38am UTC](https://community.homey.app/t/error-panasonic-comfort-cloud-app/65935/144 "2024-09-19T11:38:04Z")
I can’t my Homey to find any device in Comfort Cloud. Is this application broken? ---
**Author:** ![Dmytro\_Brokhin](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dmytro_brokhin/32/115031_2.png) [@Dmytro\_Brokhin](https://community.homey.app/u/Dmytro_Brokhin)\ **Post date:** [September 25, 2024, 9:14am UTC](https://community.homey.app/t/error-panasonic-comfort-cloud-app/65935/145 "2024-09-25T09:14:12Z")
Cannot add my air conditioner to the app. It says no new devices found. I provided login credentials as per instructions. Device is also added to original Panasonic app and working fine there. ---
**Author:** ![JAFA](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jafa/32/113220_2.png) [@JAFA](https://community.homey.app/u/JAFA)\ **Post date:** [October 7, 2024, 6:52am UTC](https://community.homey.app/t/error-panasonic-comfort-cloud-app/65935/146 "2024-10-07T06:52:11Z")
I have the same problem. No new devices found. Is there a solution to this problem? ---
**Author:** ![Trond\_Soltvedt](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/trond_soltvedt/32/48145_2.png) [@Trond\_Soltvedt](https://community.homey.app/u/Trond_Soltvedt)\ **Post date:** [October 8, 2024, 11:01am UTC](https://community.homey.app/t/error-panasonic-comfort-cloud-app/65935/147 "2024-10-08T11:01:44Z")
No new devices found is as far as I get as well. hope a solution can be found soon… ---
**Author:** ![David\_Bjaland](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/david_bjaland/32/71075_2.png) [@David\_Bjaland](https://community.homey.app/u/David_Bjaland)\ **Post date:** [October 12, 2024, 8:32pm UTC](https://community.homey.app/t/error-panasonic-comfort-cloud-app/65935/148 "2024-10-12T20:32:02Z")
This app has not been working since late 2022. Please make this app work again! @Doekse @Emile As mentioned above: ‘No device found.’ I am using one of the best-selling heat pumps in Norway. This problem affects many users in Scandinavia! Norway is one of your best selling contryes! ---
**Author:** ![JAFA](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jafa/32/113220_2.png) [@JAFA](https://community.homey.app/u/JAFA)\ **Post date:** [October 15, 2024, 5:25pm UTC](https://community.homey.app/t/error-panasonic-comfort-cloud-app/65935/149 "2024-10-15T17:25:45Z")
One of the reasons that made me buy the Homey Pro was that Panasonic Comfort Cloud was available with Homey Pro and not with Homey cloud which I used before. Now I sit here with my Homey Pro and the Panasonic Comfort Cloud app doesn’t work =( @Emile @Doekse ---
**Author:** ![Doekse](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/doekse/32/109415_2.png) [@Doekse](https://community.homey.app/u/Doekse)\ **Post date:** [October 15, 2024, 5:53pm UTC](https://community.homey.app/t/error-panasonic-comfort-cloud-app/65935/150 "2024-10-15T17:53:44Z")
The Panasonic Comfort Cloud App for Homey was developed by a community developer, not by us, so we’re unable to provide direct support in this case. However, we are always exploring opportunities to bring more brands like Panasonic to the platform, though we haven’t had contact with them yet. ---
**Author:** ![Olex](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/olex/32/79016_2.png) [@Olex](https://community.homey.app/u/Olex)\ **Post date:** [October 15, 2024, 7:53pm UTC](https://community.homey.app/t/error-panasonic-comfort-cloud-app/65935/151 "2024-10-15T19:53:53Z")
Then I really recommend that Athom take the needed steps to include Panasonic heaters in your platform. I was going from another smart home system that had many of my smart home systems under their umbrella. One by one, they lost support for my vital products/systems. Then I switched to Homey. Unfortunately, the same happens here. There are some apps that I use, where the developer suddenly stops their support for their apps and make the app useless. Please keep an eye on this problem, if possible. Thanks! Cheers from Norway, Olex ---
**Author:** ![David\_Bjaland](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/david_bjaland/32/71075_2.png) [@David\_Bjaland](https://community.homey.app/u/David_Bjaland)\ **Post date:** [October 16, 2024, 6:52pm UTC](https://community.homey.app/t/error-panasonic-comfort-cloud-app/65935/152 "2024-10-16T18:52:55Z")
Hi @Doekse , thanks for the reply. Since Homey has been acquired by LG, I’ve kind of lost faith that this app will be fixed. I know this is a community app, but can’t you at Homey push the creator to update the app? If not, Homey will probably have a graveyard of apps in a few years. At least give users the possibility to give direct feedback to the creator through the app store. Not all of us know about this forum. ---
**Author:** ![Doekse](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/doekse/32/109415_2.png) [@Doekse](https://community.homey.app/u/Doekse)\ **Post date:** [October 16, 2024, 7:14pm UTC](https://community.homey.app/t/error-panasonic-comfort-cloud-app/65935/153 "2024-10-16T19:14:33Z")
The last update to this app was over seven months ago, well before we became part of the LG Electronics family. It seems that our acquisition did not influence the developer’s decision to stop working on the project. While we can reach out to the community developer, we don’t have the ability to force anyone to update their app, especially when it’s a project they worked on in their spare time. On the Homey platform, developers have the option to share their contact information, but in this case, the developer chose not to. Again, we respect their decision and cannot compel them to provide contact details. We are actively working to bring more brands onto the Homey platform. In some cases, we’ve seen community-developed apps transition into official ones, with collaboration between the community and the brands they know and love. However, we cannot force a brand, such as Panasonic, to join the platform—those decisions ultimately rest with the brands themselves. Rest assured, we will continue to do our best to encourage their participation. ---
**Author:** ![Arnold\_vd\_Linden](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arnold_vd_linden/32/19336_2.png) [@Arnold\_vd\_Linden](https://community.homey.app/u/Arnold_vd_Linden)\ **Post date:** [October 17, 2024, 5:14am UTC](https://community.homey.app/t/error-panasonic-comfort-cloud-app/65935/154 "2024-10-17T05:14:55Z")
@Doekse Can you please add the Panasonic airco devices to your IR control app? Most airco brands are last year added natively to Homey’s IR devices except Panasonic. Using IR could for some be a temporarily solution to control there airco’s until someone pickups the development of a new app. ---
**Author:** ![Doekse](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/doekse/32/109415_2.png) [@Doekse](https://community.homey.app/u/Doekse)\ **Post date:** [October 17, 2024, 7:47am UTC](https://community.homey.app/t/error-panasonic-comfort-cloud-app/65935/155 "2024-10-17T07:47:31Z")
> [@Arnold\_vd\_Linden](#): > > Can you please add the Panasonic airco devices to your IR control app? Good suggestion! I’ll see if we have access to the IR database from Panasonic and see if we can actually make that work. ---
**Author:** ![Sverker\_Gullberg](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sverker_gullberg/32/56323_2.png) [@Sverker\_Gullberg](https://community.homey.app/u/Sverker_Gullberg)\ **Post date:** [November 4, 2024, 3:31pm UTC](https://community.homey.app/t/error-panasonic-comfort-cloud-app/65935/156 "2024-11-04T15:31:31Z")
What is the status regarding Panasonic Comfort Cloud App? Where in the backlog is this prioritized? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [November 4, 2024, 6:26pm UTC](https://community.homey.app/t/error-panasonic-comfort-cloud-app/65935/157 "2024-11-04T18:26:33Z")
Status = as is, dev chose to be unreachable? > [@Error Panasonic Comfort cloud app](https://community.homey.app/t/error-panasonic-comfort-cloud-app/65935/153): > > The last update to this app was over seven months ago, well before we became part of the LG Electronics family. It seems that our acquisition did not influence the developer’s decision to stop working on the project. While we can reach out to the community developer, we don’t have the ability to force anyone to update their app, especially when it’s a project they worked on in their spare time. On the Homey platform, developers have the option to share their contact information, but in this ca… ---
**Author:** ![Robert\_Schmidt](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robert_schmidt/32/53755_2.png) [@Robert\_Schmidt](https://community.homey.app/u/Robert_Schmidt)\ **Post date:** [November 5, 2024, 9:15am UTC](https://community.homey.app/t/error-panasonic-comfort-cloud-app/65935/158 "2024-11-05T09:15:02Z")
My own app, [PCC-Alt](https://community.homey.app/t/app-pro-panasonic-comfort-cloud-alternative/75906/179) has been used by several for a considerable time - the major downside is that it is not available in the Homey app store, and must be installed from Github via the Homey SDK (as opposed to the original app, PCC-Alt is open source). Any discussion on the alternative app should go to the link above - I don’t monitor this topic. Note that as of today, incidentally, there’s an authentication issue. The upstream package maintainer has been notified. ---
**Author:** ![Murray\_McMillan](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/murray_mcmillan/32/79472_2.png) [@Murray\_McMillan](https://community.homey.app/u/Murray_McMillan)\ **Post date:** [November 8, 2024, 4:20am UTC](https://community.homey.app/t/error-panasonic-comfort-cloud-app/65935/159 "2024-11-08T04:20:34Z")
Hi Doekse - Is there any way you can update the description in the Homey App Store to say that this app is currently not working, or better still, hide it altogether? ---
**Author:** ![Doekse](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/doekse/32/109415_2.png) [@Doekse](https://community.homey.app/u/Doekse)\ **Post date:** [November 8, 2024, 8:41pm UTC](https://community.homey.app/t/error-panasonic-comfort-cloud-app/65935/160 "2024-11-08T20:41:47Z")
I’ll check if we can take the app offline or add a warning, as it’s no longer functioning. On a brighter note, I’ve managed to connect with the team at Panasonic through a colleague at LG. I’ll do my best to work some magic and persuade them to develop an official solution 😉 ---
**Author:** ![Robert\_Schmidt](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robert_schmidt/32/53755_2.png) [@Robert\_Schmidt](https://community.homey.app/u/Robert_Schmidt)\ **Post date:** [November 9, 2024, 9:06am UTC](https://community.homey.app/t/error-panasonic-comfort-cloud-app/65935/161 "2024-11-09T09:06:31Z")
> [@Doekse](#): > > I’ll do my best to work some magic and persuade them to develop an official solution 😉 That’s would be excellent! They are welcome to fork [my repo](https://github.com/ugumba/homey-panasonic-comfort-cloud-alt) and take over my app 🙂. (Incidentally, the authentication issue has now been fixed by an upstream package - these outages and the lack of commitment and documentation from Panasonic is a big reason why I don’t want to maintain an “official” app on their behalf.) [Previous page](https://community.homey.app/t/error-panasonic-comfort-cloud-app/65935.md?page=7) [Next page](https://community.homey.app/t/error-panasonic-comfort-cloud-app/65935.md?page=9)