# Error Panasonic Comfort cloud app **URL:** \ **Category:** Apps\ **Tags:** app\ **Created:** [July 12, 2022, 9:45pm UTC](https://community.homey.app/t/error-panasonic-comfort-cloud-app/65935 "2022-07-12T21:45:07Z")\ **Posts on this page:** 20\ **Page:** 6
**Author:** ![Mr\_Meri](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mr_meri/32/66733_2.png) [@Mr\_Meri](https://community.homey.app/u/Mr_Meri)\ **Post date:** [January 16, 2023, 5:32pm UTC](https://community.homey.app/t/error-panasonic-comfort-cloud-app/65935/101 "2023-01-16T17:32:13Z")
That’s amazing! I’ve got it as an app now but it does not seem to be able to find my panasonic AC. You write that it supports ‘some AC devices’, Do you happen to know which? No matter what then thanks for doing more than atleast i’m able to! Its been a pain not to have the AC in Homey along with the rest of the devices at home. Great job! ---
**Author:** ![Robert\_Schmidt](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robert_schmidt/32/53755_2.png) [@Robert\_Schmidt](https://community.homey.app/u/Robert_Schmidt)\ **Post date:** [January 16, 2023, 6:09pm UTC](https://community.homey.app/t/error-panasonic-comfort-cloud-app/65935/102 "2023-01-16T18:09:02Z")
> [@Mr\_Meri](#): > > it does not seem to be able to find my panasonic AC Did you provide your credentials in the app settings? Do those credentials show device(s) in the smartphone PCC app? My app should list all devices from all “groups/rooms” configured in the smartphone app. You’re the first known user beyond myself! 🙂 Feel free to DM me screenshots, if those look useful. I haven’t yet checked how we can pull logs from HCS apps. ---
**Author:** ![Mr\_Meri](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mr_meri/32/66733_2.png) [@Mr\_Meri](https://community.homey.app/u/Mr_Meri)\ **Post date:** [January 16, 2023, 6:37pm UTC](https://community.homey.app/t/error-panasonic-comfort-cloud-app/65935/103 "2023-01-16T18:37:03Z")
I’ve provided credentials in the settings of the app. I have used my extra ‘homey’-account for that, which is not blocked out due to, to many login attempts. Coming to the usual screen where you select the devices you want to add it just says “no new devices to be added”. ---
**Author:** ![Robert\_Schmidt](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robert_schmidt/32/53755_2.png) [@Robert\_Schmidt](https://community.homey.app/u/Robert_Schmidt)\ **Post date:** [January 17, 2023, 11:34am UTC](https://community.homey.app/t/error-panasonic-comfort-cloud-app/65935/104 "2023-01-17T11:34:39Z")
HCS will publish 1.0.1 of my app this evening: Panasonic requires a newer “appVersion” to be sent with authentication (probably corresponding with the recent notifications in the Android app). @Mr_Meri’s problem is not yet solved, so your mileage may vary. I welcome feedback from willing testers, though 🙂 ---
**Author:** ![Jensen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jensen/32/16750_2.png) [@Jensen](https://community.homey.app/u/Jensen)\ **Post date:** [January 18, 2023, 5:23pm UTC](https://community.homey.app/t/error-panasonic-comfort-cloud-app/65935/105 "2023-01-18T17:23:14Z")
Many thanks for your efforts! I also get you the error: “No new devices have been found” when I try to add my AirCon Running ver. v1.0.1. Uses secondary account in relation to PCC which is not “locked” Thanks again! ---
**Author:** ![Robert\_Schmidt](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robert_schmidt/32/53755_2.png) [@Robert\_Schmidt](https://community.homey.app/u/Robert_Schmidt)\ **Post date:** [January 18, 2023, 10:22pm UTC](https://community.homey.app/t/error-panasonic-comfort-cloud-app/65935/106 "2023-01-18T22:22:29Z")
I’ve submitted 1.0.2 to HCS, will hopefully be available on Thursday. The logs (last 1000 lines) are now shown in app settings. If you want to submit your logs, copy the entire text and send it as DM, or create an [issue on Github](https://github.com/ugumba/homey-panasonic-comfort-cloud-alt/issues). ---
**Author:** ![Arnold\_vd\_Linden](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arnold_vd_linden/32/19336_2.png) [@Arnold\_vd\_Linden](https://community.homey.app/u/Arnold_vd_Linden)\ **Post date:** [January 19, 2023, 6:08am UTC](https://community.homey.app/t/error-panasonic-comfort-cloud-app/65935/107 "2023-01-19T06:08:02Z")
Great job @Robert_Schmidt 👍🏻 Are you going to try to get it in the Homey App Store? Personally I’m not a fan of HCS, but maybe for this app I have to install it. ---
**Author:** ![Robert\_Schmidt](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robert_schmidt/32/53755_2.png) [@Robert\_Schmidt](https://community.homey.app/u/Robert_Schmidt)\ **Post date:** [January 19, 2023, 7:13am UTC](https://community.homey.app/t/error-panasonic-comfort-cloud-app/65935/108 "2023-01-19T07:13:05Z")
It’s not very likely. First, they won’t approve apps that do virtually the same thing. Second, they demand a ridiculous amount of effort into images, description etc. Basically, they are getting the app developers to do marketing for Homey, for free. If I’m to make a commercial level app for a commercial platform, controlling commercial devices, I want a cut. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [January 19, 2023, 7:37am UTC](https://community.homey.app/t/error-panasonic-comfort-cloud-app/65935/109 "2023-01-19T07:37:00Z")
> [@Robert\_Schmidt](#): > > First, they won’t approve apps that do virtually the same thing. You should count the number of Yale apps in the store 😉 ---
**Author:** ![Gert\_von\_Hirsch](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gert_von_hirsch/32/57124_2.png) [@Gert\_von\_Hirsch](https://community.homey.app/u/Gert_von_Hirsch)\ **Post date:** [January 19, 2023, 6:20pm UTC](https://community.homey.app/t/error-panasonic-comfort-cloud-app/65935/110 "2023-01-19T18:20:26Z")
Comfort Cloud app recently started to return an error code after failing login: E0011. Panasonic support say it implies “Too many connections”. This is very persistent, and only when the Homey Panasonic Comfort cloud app is, or recently has been, enabled… ---
**Author:** ![Martijn\_C](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijn_c/32/39993_2.png) [@Martijn\_C](https://community.homey.app/u/Martijn_C)\ **Post date:** [January 19, 2023, 6:23pm UTC](https://community.homey.app/t/error-panasonic-comfort-cloud-app/65935/111 "2023-01-19T18:23:14Z")
There’s a new app from @Robert_Schmidt, see above. There’s one bug regarding the login but I think he’s fixing that. ---
**Author:** ![Gert\_von\_Hirsch](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/gert_von_hirsch/32/57124_2.png) [@Gert\_von\_Hirsch](https://community.homey.app/u/Gert_von_Hirsch)\ **Post date:** [January 19, 2023, 9:10pm UTC](https://community.homey.app/t/error-panasonic-comfort-cloud-app/65935/112 "2023-01-19T21:10:56Z")
@Robert_Schmidt, thanks for the alternative app 🙂 I also get “No new devices have been found” (running v1.0.2), and same result even if I specify a random user and password, and no log entries. ---
**Author:** ![Robert\_Schmidt](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robert_schmidt/32/53755_2.png) [@Robert\_Schmidt](https://community.homey.app/u/Robert_Schmidt)\ **Post date:** [January 19, 2023, 9:51pm UTC](https://community.homey.app/t/error-panasonic-comfort-cloud-app/65935/113 "2023-01-19T21:51:45Z")
Thanks for that feedback! Hmm… something must be different in how HCS packages the app, compared to how the Homey CLI does it for me locally. Very strange - I’ll discuss with the HCS guys. Edit: Turns out HCS is incompatible with Typescript apps. They’re looking into it. ---
**Author:** ![Mr\_Meri](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mr_meri/32/66733_2.png) [@Mr\_Meri](https://community.homey.app/u/Mr_Meri)\ **Post date:** [January 22, 2023, 7:57pm UTC](https://community.homey.app/t/error-panasonic-comfort-cloud-app/65935/114 "2023-01-22T19:57:20Z")
That’s amazing Robert - great job! Looking forward to see if it works 🙂 Now i just gotta resolve the issue i now encountered that i’m unable to instal apps from the community store all the sudden… Sigh… ---
**Author:** ![Robert\_Schmidt](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robert_schmidt/32/53755_2.png) [@Robert\_Schmidt](https://community.homey.app/u/Robert_Schmidt)\ **Post date:** [January 23, 2023, 8:15am UTC](https://community.homey.app/t/error-panasonic-comfort-cloud-app/65935/115 "2023-01-23T08:15:24Z")
HCS had more issues this weekend - I suspect the problem is not on your side. Edit: HCS is back up, and my app has been tested (without physical device 🙂) by @Adrian_Rockall (thanks!). I’m not able to verify until after the weekend. ---
**Author:** ![Mr\_Meri](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mr_meri/32/66733_2.png) [@Mr\_Meri](https://community.homey.app/u/Mr_Meri)\ **Post date:** [January 28, 2023, 5:15pm UTC](https://community.homey.app/t/error-panasonic-comfort-cloud-app/65935/116 "2023-01-28T17:15:30Z")
HCS is back online, app downloaded and it works like a charm! YOU are amazing! Great work. ---
**Author:** ![MbenzNo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/mbenzno/32/5704_2.png) [@MbenzNo](https://community.homey.app/u/MbenzNo)\ **Post date:** [January 29, 2023, 3:36pm UTC](https://community.homey.app/t/error-panasonic-comfort-cloud-app/65935/117 "2023-01-29T15:36:26Z")
@Robert_Schmidt My Panasonic Comfort Cloud Aletrnative app v 1.0.3 stopped working. Any adjustments on my device return “Request failed with status code 401” Have restarted the app, but same behavior. The Panasonic Android app with the master logon account works normally. ---
**Author:** ![Robert\_Schmidt](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robert_schmidt/32/53755_2.png) [@Robert\_Schmidt](https://community.homey.app/u/Robert_Schmidt)\ **Post date:** [January 30, 2023, 8:20am UTC](https://community.homey.app/t/error-panasonic-comfort-cloud-app/65935/118 "2023-01-30T08:20:35Z")
We worked it out in DM. After 1) setting wrong credentials (e.g. temporarily remove the last character from user name), 2) forcing a service request (e.g. change target temperature or start pairing process), and 3) correcting the credentials, the token will be guaranteed to be regenerated. This worked for @MbenzNo. I’ll make sure the token is regenerated after “Save changes” is clicked, even if creds are unchanged. ---
**Author:** ![Martijn\_C](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martijn_c/32/39993_2.png) [@Martijn\_C](https://community.homey.app/u/Martijn_C)\ **Post date:** [January 30, 2023, 8:47am UTC](https://community.homey.app/t/error-panasonic-comfort-cloud-app/65935/119 "2023-01-30T08:47:14Z")
Just installed your app. Works perfectly with three units! Thank you very much. ---
**Author:** ![Dan\_Nasman](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dan_nasman/32/69178_2.png) [@Dan\_Nasman](https://community.homey.app/u/Dan_Nasman)\ **Post date:** [February 1, 2023, 6:28pm UTC](https://community.homey.app/t/error-panasonic-comfort-cloud-app/65935/120 "2023-02-01T18:28:41Z")
Same problem. Got this answer from Panasonic developers: “E0011” indicates suspicious activity is detected on your account, so your access was temporarily rejected to help avoid security issues. We noted Dan has uninstalled the Homey “Panasonic Comfort Cloud”-add-in, however can you please also unlink/ unauthorized the access for Homey to access Panasonic Comfort Cloud and try again? If the suspicious activity stopped, Dan will gain the access again after server clear the security alert. … Did so and after 24 hours I was able to log in with the Panasonic Comfort Cloud app again [Previous page](https://community.homey.app/t/error-panasonic-comfort-cloud-app/65935.md?page=5) [Next page](https://community.homey.app/t/error-panasonic-comfort-cloud-app/65935.md?page=7)