# Error on the Fibaro and Aqara app download

**URL:** <https://community.homey.app/t/error-on-the-fibaro-and-aqara-app-download/57427>\
**Category:** Apps\
**Created:** [December 29, 2021, 8:04pm UTC](https://community.homey.app/t/error-on-the-fibaro-and-aqara-app-download/57427 "2021-12-29T20:04:34Z")\
**Posts on this page:** 7\
**Page:** 1

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**Author:** ![Sam\_Van\_zeijl](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sam_van_zeijl/32/47838_2.png) [@Sam\_Van\_zeijl](https://community.homey.app/u/Sam_Van_zeijl)\
**Post date:** [December 29, 2021, 8:04pm UTC](https://community.homey.app/t/error-on-the-fibaro-and-aqara-app-download/57427/1 "2021-12-29T20:04:34Z")

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Hi there, just bought a Fibaro Double Switch 2 so i can control my Duco airvent with Homey.

Problem is, when i try to download the app to install it i get the following error: je hebt geen toegang om dit te doen. (translated, you dont have permission to do this)

Earlier i had the same problem with products of Aqara.

Anyone can help me with an solution?

 ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/f/4fe7b9cb5e41002545928521e612d0685c3c7022.png)

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**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\
**Post date:** [December 29, 2021, 8:08pm UTC](https://community.homey.app/t/error-on-the-fibaro-and-aqara-app-download/57427/2 "2021-12-29T20:08:48Z")

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Are you loged in as Owner of Homey?

Guess you are user.

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**Author:** ![Sam\_Van\_zeijl](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sam_van_zeijl/32/47838_2.png) [@Sam\_Van\_zeijl](https://community.homey.app/u/Sam_Van_zeijl)\
**Post date:** [December 29, 2021, 9:03pm UTC](https://community.homey.app/t/error-on-the-fibaro-and-aqara-app-download/57427/3 "2021-12-29T21:03:14Z")

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Thanks, my brother did install the homey for me and made himself owner.

Gonna try to chance the ownership and try it again. Hope its solved.

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<div class="post-metadata">

**Author:** ![Sam\_Van\_zeijl](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sam_van_zeijl/32/47838_2.png) [@Sam\_Van\_zeijl](https://community.homey.app/u/Sam_Van_zeijl)\
**Post date:** [December 29, 2021, 9:20pm UTC](https://community.homey.app/t/error-on-the-fibaro-and-aqara-app-download/57427/4 "2021-12-29T21:20:34Z")

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It will still not work, when i try to install it now, it keep on installing…

 ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/3/03ddb5f282c64dd8849b0fd6259fe28b43da741b.png)

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<div class="post-metadata">

**Author:** ![Sam\_Van\_zeijl](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sam_van_zeijl/32/47838_2.png) [@Sam\_Van\_zeijl](https://community.homey.app/u/Sam_Van_zeijl)\
**Post date:** [December 29, 2021, 9:38pm UTC](https://community.homey.app/t/error-on-the-fibaro-and-aqara-app-download/57427/5 "2021-12-29T21:38:48Z")

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![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/5/d53ce7ce9eec97241ddc342aad9c61e72841c857.jpeg)

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [December 30, 2021, 3:53am UTC](https://community.homey.app/t/error-on-the-fibaro-and-aqara-app-download/57427/6 "2021-12-30T03:53:06Z")

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Keep Zwave devices right next to Homey while pairing.  
The first Zigbee devices too.  
For end-devices (battery operated): Often you’ll have to keep pushing the pair button every 2 secs or so while pairing.

Here some zwave and zigbee best practices:  
[https://support.homey.app/hc/en-us/categories/4410172117010-Wireless-Technologies](https://support.homey.app/hc/en-us/categories/4410172117010-Wireless-Technologies)

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<div class="post-metadata">

**Author:** ![Sam\_Van\_zeijl](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sam_van_zeijl/32/47838_2.png) [@Sam\_Van\_zeijl](https://community.homey.app/u/Sam_Van_zeijl)\
**Post date:** [December 30, 2021, 6:23pm UTC](https://community.homey.app/t/error-on-the-fibaro-and-aqara-app-download/57427/7 "2021-12-30T18:23:32Z")

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thanks for your help,

It was neceserry to be owner. after i chanced it it took 12 hours. but after that i could install the app. It worked.