# Error: Missing\_root\_zone at fresh install

**URL:** <https://community.homey.app/t/error-missing-root-zone-at-fresh-install/141874>\
**Category:** Questions & Help\
**Created:** [August 19, 2025, 2:33pm UTC](https://community.homey.app/t/error-missing-root-zone-at-fresh-install/141874 "2025-08-19T14:33:35Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![FKey](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fkey/32/14793_2.png) [@FKey](https://community.homey.app/u/FKey)\
**Post date:** [August 19, 2025, 2:33pm UTC](https://community.homey.app/t/error-missing-root-zone-at-fresh-install/141874/1 "2025-08-19T14:33:35Z")

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Doing a fresh install of a homey after a reset.

It does not show the “Home” zone and when trying to create a new zone I get the error: Missing\_Root\_zone.

any tips?

(A reboot and ptp are already done)

 ![IMG_2847](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/6/463d21bac18ab29d110a0984caf3274fb2afe611.png)

 ![IMG_2848](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/3/8388cc71a2388405d40b51717768fb00498790e8.png)

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**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\
**Post date:** [August 19, 2025, 3:37pm UTC](https://community.homey.app/t/error-missing-root-zone-at-fresh-install/141874/2 "2025-08-19T15:37:19Z")

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> [@FKey](#):
>
> any tips?

Contact support?

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**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\
**Post date:** [August 19, 2025, 6:11pm UTC](https://community.homey.app/t/error-missing-root-zone-at-fresh-install/141874/3 "2025-08-19T18:11:28Z")

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> [@FKey](#):
>
> any tips?

I am curious wehter this is in Homey (Pro) (Early 2016-2019), in Home Pro (Early 2023) or in Homey Pro mini and what the Firmware version was when you reset. (and maybe also the choices during initial setup.)

for the rest what @robertklep says … Nothing a community can do.

And maybe if you can reproduce that could be helpful for Athom developers.

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<div class="post-metadata">

**Author:** ![FKey](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/fkey/32/14793_2.png) [@FKey](https://community.homey.app/u/FKey)\
**Post date:** [August 19, 2025, 6:17pm UTC](https://community.homey.app/t/error-missing-root-zone-at-fresh-install/141874/4 "2025-08-19T18:17:04Z")

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Its a homey pro 2018.

Fresh reset and latest software installed before doing anything.

Funny thing:

After leaving it alone for a few hours: everything works fine now.

So I guess something was still installing in the background.

CASE CLOSED 😃