# Error-message **URL:** \ **Category:** Questions & Help\ **Created:** [June 18, 2025, 7:57pm UTC](https://community.homey.app/t/error-message/138360 "2025-06-18T19:57:19Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Daniel\_Ekdahl](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daniel_ekdahl/32/118773_2.png) [@Daniel\_Ekdahl](https://community.homey.app/u/Daniel_Ekdahl)\ **Post date:** [June 18, 2025, 7:57pm UTC](https://community.homey.app/t/error-message/138360/1 "2025-06-18T19:57:19Z")
Hi yesterday my Homey pro 2016-2019 stopped working. It disconected from the network and now i cant reconnect it. When i try i get the same error-message every time. ![505473342_1088215886698184_8536340788827029170_n](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/e/be1295ea689c5113d9b81c1d800c85f68e210c25.jpeg) I cant make it enter recoverymood either. Nothing happens when i turn it upside down. Anyone got any ideas? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [June 18, 2025, 9:50pm UTC](https://community.homey.app/t/error-message/138360/2 "2025-06-18T21:50:32Z")
Can you try this: 1. Plug Homey in 2. After ~ 30 s, turn it upside down 3. After ~ 60 s, _ignore the fact Homey doesn’t start to speak_, open Homey app and select “Add new Homey” 4. When you can connect your phone’s wifi to Homey’s access point, select menu item “Full software download” 5. In case `4.` doesn’t solve it, ánd you happen to have a cloud backup: start over starting from `1.` to `3.` and next, select menu item “Perform Factory reset” 6. I’m not sure if it’s possible to restore a backup right afterwards, otherwise just start over starting from `1.` to `3.` and select “Restore a backup” ---
**Author:** ![Kathy](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kathy/32/121888_2.png) [@Kathy](https://community.homey.app/u/Kathy)\ **Post date:** [June 19, 2025, 4:24am UTC](https://community.homey.app/t/error-message/138360/3 "2025-06-19T04:24:22Z")
Thanks for the detailed steps, Peter Kawa. I’m not the original poster, but I’m having a similar issue with my Homey Pro (2016-2019). It also won’t enter recovery mode when turned upside down. I’ll try the method you suggested and see if the “Full software download” option works. Appreciate the help! ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [June 19, 2025, 4:55am UTC](https://community.homey.app/t/error-message/138360/4 "2025-06-19T04:55:14Z")
“Structure needs cleaning” is indicative of file system corruption. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [June 19, 2025, 11:37am UTC](https://community.homey.app/t/error-message/138360/5 "2025-06-19T11:37:23Z")
Yeah. Due to storage degrading most probably? ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [June 19, 2025, 11:41am UTC](https://community.homey.app/t/error-message/138360/6 "2025-06-19T11:41:29Z")
Yes, eMMC will start failing at some point (and when it does, there’s not much more that you can do other than replace it, which is going to be a challenge/impossible with the older Homeys). My guess is that we will be seeing a lot more of these issues. Planned obsolescence 😉 ---
**Author:** ![JohanP](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johanp/32/119002_2.png) [@JohanP](https://community.homey.app/u/JohanP)\ **Post date:** [June 19, 2025, 6:44pm UTC](https://community.homey.app/t/error-message/138360/7 "2025-06-19T18:44:47Z")
Ok, got me interested 😜 Want upgrade to Pro 2023 better donit before the 2019 fails then. Any way to test MCC health ? Btw, would love to pry open and old one and see if it would be replacable. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [June 20, 2025, 4:07am UTC](https://community.homey.app/t/error-message/138360/8 "2025-06-20T04:07:22Z")
> [@JohanP](#): > > Any way to test MCC health ? No. The new Homey’s can be rooted and you can run system tools, but no such thing on the older models. > [@](#): > > Btw, would love to pry open and old one and see if it would be replacable. Unless you know how to (de)solder BGA packages, that’s going to be difficult. FWIW, the old Homey’s have a Solidrun iMX6 MicroSoM module on board. ---
**Author:** ![JohanP](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johanp/32/119002_2.png) [@JohanP](https://community.homey.app/u/JohanP)\ **Post date:** [June 20, 2025, 4:48am UTC](https://community.homey.app/t/error-message/138360/9 "2025-06-20T04:48:50Z")
Hmm, no that’s esy out of my league I’m afraid… Oh well…