# Error Message "Homey Bridge not connected" / Device not available **URL:** \ **Category:** Questions & Help\ **Tags:** homey-bridge\ **Created:** [November 6, 2023, 8:24am UTC](https://community.homey.app/t/error-message-homey-bridge-not-connected-device-not-available/93841 "2023-11-06T08:24:42Z")\ **Posts on this page:** 8\ **Page:** 1
**Author:** ![Kay\_Kretschmer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kay_kretschmer/32/72433_2.png) [@Kay\_Kretschmer](https://community.homey.app/u/Kay_Kretschmer)\ **Post date:** [November 6, 2023, 8:24am UTC](https://community.homey.app/t/error-message-homey-bridge-not-connected-device-not-available/93841/1 "2023-11-06T08:24:42Z")
Good Morning everybody, I would like to get your input on an issue I am facing since a couple of days. When I am starting the Homey app, it shows that my Bridge is not available by displaying an exclamation mark with a red background in the frame of the device ![Honey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/5/d5b100a713baa026f24c99b0d64d4129f0add49c.png) Opening the device page gets another error message: Device not available ![unnamed](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/f/7/f701162e7d13e729d156c444a9fc7fbbe81e533a.png) However, all flows work, all variables are shown and the status of e.g. electricity used is constantly updated in the homey app. The first couple of times I “solved” the issue by unplugging and replugging the bridge. But that doesnt seem to work anymore. Has anybody seen a similar behavior? What connection is meant with this message? I can see the homey in my network, it has an IP-Address (obviously), I can log into the homey account via the app and I can switch devices on/off from the app. What might be the issue here? Kind Regards, Kay ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [November 6, 2023, 8:29am UTC](https://community.homey.app/t/error-message-homey-bridge-not-connected-device-not-available/93841/2 "2023-11-06T08:29:24Z")
If you say that “all flows work” and that you can switch devices on/off in the app, are those flows/devices that depend on the bridge at all? The Bridge is only used for Zigbee/Z-Wave/BLE/RF devices, everything else is handled in the cloud. ---
**Author:** ![Kay\_Kretschmer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kay_kretschmer/32/72433_2.png) [@Kay\_Kretschmer](https://community.homey.app/u/Kay_Kretschmer)\ **Post date:** [November 6, 2023, 8:41am UTC](https://community.homey.app/t/error-message-homey-bridge-not-connected-device-not-available/93841/3 "2023-11-06T08:41:04Z")
Hi Robert, thats a good point, The lights are connected via Hue and the switches via Tapo-App. The electricity measurement is provided by 2 Qubino 3-Phase smart meters, connected by Z-Wave. The variables and flows work on the information coming from the Qubino devices. Zigbee is currently not in use, while I dont have the Homey Pro to run Sonoff App. Kind Regards Kay ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [November 6, 2023, 8:48am UTC](https://community.homey.app/t/error-message-homey-bridge-not-connected-device-not-available/93841/4 "2023-11-06T08:48:53Z")
You may have to [contact Athom](https://homey.app/en-us/support/) to ask why the app is showing the bridge isn’t available while all the data apparently is coming through. ---
**Author:** ![Kay\_Kretschmer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kay_kretschmer/32/72433_2.png) [@Kay\_Kretschmer](https://community.homey.app/u/Kay_Kretschmer)\ **Post date:** [November 6, 2023, 11:16am UTC](https://community.homey.app/t/error-message-homey-bridge-not-connected-device-not-available/93841/5 "2023-11-06T11:16:08Z")
Hi Robert, thanks for having a look into this. Will check with Athom KR Kay ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [November 7, 2023, 1:43am UTC](https://community.homey.app/t/error-message-homey-bridge-not-connected-device-not-available/93841/6 "2023-11-07T01:43:02Z")
> [@Kay\_Kretschmer](#): > > Zigbee is currently not in use, while I dont have the Homey Pro to run Sonoff App. Hi Kay, Basic zigbee On/Off devices should work without any app, by using the Homey Zigbee ‘app’. Lights can dim as well, and there’s some color settings (not sure what exactly) ![Screenshot from 2023-11-07 02-41-54](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/f/7f8a11b1227476996f808524d3a45cc3a50d034f.png) ---
**Author:** ![Kay\_Kretschmer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kay_kretschmer/32/72433_2.png) [@Kay\_Kretschmer](https://community.homey.app/u/Kay_Kretschmer)\ **Post date:** [November 7, 2023, 9:08am UTC](https://community.homey.app/t/error-message-homey-bridge-not-connected-device-not-available/93841/7 "2023-11-07T09:08:06Z")
Hi Peter, thanks. Good to learn! I will test it later today. Cheers, Kay ---
**Author:** ![Kay\_Kretschmer](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/kay_kretschmer/32/72433_2.png) [@Kay\_Kretschmer](https://community.homey.app/u/Kay_Kretschmer)\ **Post date:** [November 7, 2023, 3:56pm UTC](https://community.homey.app/t/error-message-homey-bridge-not-connected-device-not-available/93841/8 "2023-11-07T15:56:22Z")
Here an update from Athom. It is an issue that has been reported more often now, they are working to find the problem and resolve it. The operation of the bridge should not be affected by this. So, just hanging tight 😉 Cheers, Kay