# Error Homey

**URL:** <https://community.homey.app/t/error-homey/119967>\
**Category:** Questions & Help\
**Created:** [November 7, 2024, 11:14am UTC](https://community.homey.app/t/error-homey/119967 "2024-11-07T11:14:41Z")\
**Posts on this page:** 3\
**Page:** 1

<div class="post-metadata">

**Author:** ![Matteo\_Foroni](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/matteo_foroni/32/115664_2.png) [@Matteo\_Foroni](https://community.homey.app/u/Matteo_Foroni)\
**Post date:** [November 7, 2024, 11:14am UTC](https://community.homey.app/t/error-homey/119967/1 "2024-11-07T11:14:41Z")

</div>

Hi, my homey stopped to work. It can’t see online. I have try to update firmare using usb tool, but it remain on verifying… see foto. I don’t want lose all my data!! Any idea?

 ![image0](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/1/b16beb8846748382ac65576aeeacfad0f782e21d.jpeg)

---

<div class="post-metadata">

**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\
**Post date:** [November 7, 2024, 12:10pm UTC](https://community.homey.app/t/error-homey/119967/2 "2024-11-07T12:10:38Z")

</div>

> [@Matteo\_Foroni](#):
>
> I don’t want lose all my data!!

Do you have Homey Cloud Backups?

> [@Matteo\_Foroni](#):
>
> Any idea?

Contact Athom support.

Maybe try other USB-C cable to the PC and retry…

---

<div class="post-metadata">

**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [November 7, 2024, 1:38pm UTC](https://community.homey.app/t/error-homey/119967/3 "2024-11-07T13:38:46Z")

</div>

I was also thinking about using an other USB-C cable.  
[#cablegate](https://community.homey.app/search?q=Cablegate%20order%3Alatest)

Not sure if it’s harmless to unpower Homey during the verifying process