# Error creating local API key **URL:** \ **Category:** Questions & Help\ **Tags:** homey-pro\ **Created:** [December 26, 2023, 7:30pm UTC](https://community.homey.app/t/error-creating-local-api-key/99023 "2023-12-26T19:30:14Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![HansT](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hanst/32/78864_2.png) [@HansT](https://community.homey.app/u/HansT)\ **Post date:** [December 26, 2023, 7:30pm UTC](https://community.homey.app/t/error-creating-local-api-key/99023/1 "2023-12-26T19:30:14Z")
Hi all, I started this week with my new Homey pro 23. Everything works fine except I cannot create an API key. I get an error and a pop-up to send a crash report. I tried to reboot, did a factory reset but I stil get an error when I want to create a key. The actual error can’t be read because the send crash report pop-up is over the error. I already sent a message to support. Has anyone a good idea to solve this issue? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [December 26, 2023, 10:22pm UTC](https://community.homey.app/t/error-creating-local-api-key/99023/2 "2023-12-26T22:22:32Z")
Try another browser. And / or empty browsee cache and reload Or try in private mode. Or try using an other computer ---
**Author:** ![HansT](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hanst/32/78864_2.png) [@HansT](https://community.homey.app/u/HansT)\ **Post date:** [December 27, 2023, 7:37am UTC](https://community.homey.app/t/error-creating-local-api-key/99023/3 "2023-12-27T07:37:16Z")
Hi Peter, Thanks for answering. I tried another browser / empty the cache / private mode and also two different computers, all without luck. So I don’t think it is a browser problem. I managed to get some more info about the error. After pressing create api, a short message appears saying: “TypeError cannot convert undefined or null to object” ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [December 27, 2023, 7:49am UTC](https://community.homey.app/t/error-creating-local-api-key/99023/4 "2023-12-27T07:49:49Z")
Same issue here: ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/6/3/63e4212b0559801df4c2b1f0c00042d08e06c73d.png) But it’s intermittent, sometimes it does work after a reload. Have you tried logging out and back in again? ---
**Author:** ![ArjanK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arjank/32/17429_2.png) [@ArjanK](https://community.homey.app/u/ArjanK)\ **Post date:** [December 27, 2023, 10:03am UTC](https://community.homey.app/t/error-creating-local-api-key/99023/5 "2023-12-27T10:03:26Z")
Same issue here. Tried different browsers and different computers, but no luck. ---
**Author:** ![HansT](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hanst/32/78864_2.png) [@HansT](https://community.homey.app/u/HansT)\ **Post date:** [December 27, 2023, 10:36am UTC](https://community.homey.app/t/error-creating-local-api-key/99023/6 "2023-12-27T10:36:40Z")
I also tried to create a new account and changed ownership. Just to check it is not an account related problem. Also without any luck. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [December 27, 2023, 12:01pm UTC](https://community.homey.app/t/error-creating-local-api-key/99023/7 "2023-12-27T12:01:36Z")
I posted about it on Slack, let’s hope Athom will pick it up. > **[Slack is your productivity platform](https://athomcommunity.slack.com/?redir=%2Farchives%2FC04E9KJAD%2Fp1703678291393629%3Fname%3DC04E9KJAD%26perma%3D1703678291393629)** > > Slack is a new way to communicate with your team. It’s faster, better organized, and more secure than email. ---
**Author:** ![Bebopper](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bebopper/32/2508_2.png) [@Bebopper](https://community.homey.app/u/Bebopper)\ **Post date:** [December 27, 2023, 3:25pm UTC](https://community.homey.app/t/error-creating-local-api-key/99023/8 "2023-12-27T15:25:55Z")
Exact same problem here. Also created a ticket with Athom support. If you hear something back or find a solution I would be very happy to hear 😀 ---
**Author:** ![Sam\_W](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sam_w/32/82276_2.png) [@Sam\_W](https://community.homey.app/u/Sam_W)\ **Post date:** [December 28, 2023, 11:00am UTC](https://community.homey.app/t/error-creating-local-api-key/99023/9 "2023-12-28T11:00:31Z")
Hello, Just got a Homey Pro (2023) 10 days ago and cannot get the API Key, it crashes the interface every time i try… Tried different computers, different web browsers, submitted a support ticket but… 3 weeks response time ? Seriously ? For a 400€ Box… Anyone have the same issue and a workaround ? here is the error i get ![2](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/e/3/e305cb73f056f1ec14b5e4c5448901790f1c8c3a.png) Thanks ! ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [December 28, 2023, 12:49pm UTC](https://community.homey.app/t/error-creating-local-api-key/99023/12 "2023-12-28T12:49:26Z")
Have you done what is suggested in the pop-up window? Have you contacted support via this form and described what happened? ---
**Author:** ![Sam\_W](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sam_w/32/82276_2.png) [@Sam\_W](https://community.homey.app/u/Sam_W)\ **Post date:** [December 28, 2023, 1:22pm UTC](https://community.homey.app/t/error-creating-local-api-key/99023/13 "2023-12-28T13:22:33Z")
Hello Fantross, Yes filled in the pop up window and contacted support where i got the “3 week reply time”… thanks ! Sam ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [December 28, 2023, 1:31pm UTC](https://community.homey.app/t/error-creating-local-api-key/99023/14 "2023-12-28T13:31:22Z")
This is a standardized automatic response. Usually you will receive a response from Athom much sooner. ---
**Author:** ![Sam\_W](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sam_w/32/82276_2.png) [@Sam\_W](https://community.homey.app/u/Sam_W)\ **Post date:** [December 28, 2023, 6:49pm UTC](https://community.homey.app/t/error-creating-local-api-key/99023/15 "2023-12-28T18:49:33Z")
Support responded quickly and solved the issue ! Don’t know what or how they did it but i got the API Key working 🙂 So solution to this problem is to contact support. thanks, Sam ---
**Author:** ![HansT](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/hanst/32/78864_2.png) [@HansT](https://community.homey.app/u/HansT)\ **Post date:** [December 29, 2023, 7:40am UTC](https://community.homey.app/t/error-creating-local-api-key/99023/16 "2023-12-29T07:40:53Z")
Same here, Support solved the problem yesterday. Great, A fast reaction from support during this holiday season! ---
**Author:** ![ArjanK](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/arjank/32/17429_2.png) [@ArjanK](https://community.homey.app/u/ArjanK)\ **Post date:** [December 29, 2023, 7:44am UTC](https://community.homey.app/t/error-creating-local-api-key/99023/17 "2023-12-29T07:44:33Z")
I didn’t have contact with support, but with me the problem is also solved 🙂 ---
**Author:** ![Dan\_Melideo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dan_melideo/32/58183_2.png) [@Dan\_Melideo](https://community.homey.app/u/Dan_Melideo)\ **Post date:** [January 1, 2024, 3:08am UTC](https://community.homey.app/t/error-creating-local-api-key/99023/18 "2024-01-01T03:08:18Z")
I experienced the same issue last week, multiple times. I sent a response to support. Error stated " An error occured TypeError Cannot convert undefined or null to object" . My HP23 locked up and had to restart between freezes. ---
**Author:** ![Dan\_Melideo](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dan_melideo/32/58183_2.png) [@Dan\_Melideo](https://community.homey.app/u/Dan_Melideo)\ **Post date:** [January 1, 2024, 3:20am UTC](https://community.homey.app/t/error-creating-local-api-key/99023/19 "2024-01-01T03:20:02Z")
Although my file was still flagged as “open” It appears the issue has been solved. I was able to create an API moments ago. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [January 1, 2024, 5:26am UTC](https://community.homey.app/t/error-creating-local-api-key/99023/20 "2024-01-01T05:26:24Z")
> [@Dan\_Melideo](#): > > it appears the issue has been solved Idk but all three posts above yours also state the issue is solved already 😉 > ![Screenshot_20240101-062232_Chrome](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/f/7f4a0808048a99cce63dd22b072e8160136209d1.jpeg)