# Equipment purchase problems **URL:** \ **Category:** Questions & Help\ **Tags:** homey-pro\ **Created:** [January 4, 2024, 8:49am UTC](https://community.homey.app/t/equipment-purchase-problems/99945 "2024-01-04T08:49:01Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Aivis\_Balodis](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/aivis_balodis/32/116632_2.png) [@Aivis\_Balodis](https://community.homey.app/u/Aivis_Balodis)\ **Post date:** [January 4, 2024, 8:49am UTC](https://community.homey.app/t/equipment-purchase-problems/99945/1 "2024-01-04T08:49:01Z")
I am furious and don’t know where to turn for help. I ordered a new device on November 23. I received the bill on December 5 and paid it on December 6. I still haven’t received the ordered device and even the message that it has been sent (shipment tracking number). My email of December 12 was answered on December 19: “I am sorry in the delay. I confirm we have received the payment. I would have processed the shipment already, however I was sick last week and it seems that my colleagues did not look at your ticket, for which I apologise. I have asked our warehouse team to ship your order as soon as possible!” Please tell me how much time do you need for delivery to Latvia? ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [January 4, 2024, 10:35am UTC](https://community.homey.app/t/equipment-purchase-problems/99945/2 "2024-01-04T10:35:41Z")
> [@Aivis\_Balodis](#): > > Please tell me how much time do you need for delivery to Latvia? This is a community forum, nobody here will be able to help you ☹ ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [January 4, 2024, 10:38am UTC](https://community.homey.app/t/equipment-purchase-problems/99945/3 "2024-01-04T10:38:50Z")
As Robert has already written, this is a community forum and Athom employees are not usually active in this forum. Therefore, you will unfortunately have to contact Athom support as before.