# Email app sends bin files instead of pictures **URL:** \ **Category:** Apps\ **Created:** [June 25, 2023, 4:40pm UTC](https://community.homey.app/t/email-app-sends-bin-files-instead-of-pictures/83176 "2023-06-25T16:40:14Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![B3rt](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/b3rt/32/9435_2.png) [@B3rt](https://community.homey.app/u/B3rt)\ **Post date:** [June 25, 2023, 4:40pm UTC](https://community.homey.app/t/email-app-sends-bin-files-instead-of-pictures/83176/1 "2023-06-25T16:40:15Z")
I recently upgrade grom HP19 to HP23 and it seemds when i use the email app and send a snapshot then the file which i receive is a .bin file, not an picture. Sending the same snapshot via a push message then it works fine, only via the email app it sends a .bin file. Running the last update available update for HP23 any idea’s? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [June 26, 2023, 1:46am UTC](https://community.homey.app/t/email-app-sends-bin-files-instead-of-pictures/83176/2 "2023-06-26T01:46:27Z")
Please use the app topic > [@\[HOWTO\] Find app support topics or support links](https://community.homey.app/t/howto-find-app-support-topic-or-support-links/68698): > > (NL versie vind je [hier](https://community.homey.app/t/howto-uitleg-hoe-vind-je-het-juiste-app-topic-of-de-juiste-support-links/68702) ) Dear Homey and forum user, Try to ask your question, or post your message, into related topics please: There’s a system with dedicated forum topics for most apps. This way, you will be able to get support the quickest way, and to get directly in touch with fellow app users and the developer(s). If not, there are often alternative support links present, like email or github issue tracker. How to: 1.Goto the app store → [https://homey.app](https://homey.app) 2.Search for the app . This formatting is used for dedicated app topics 🤗 ![Screenshot_20230626-034715_Chrome](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/e/7ec6b450accdc58182d67c407bd6a9b686214ad6.jpeg) I think it’s best to not use it for user questions, thanks ---
**Author:** ![B3rt](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/b3rt/32/9435_2.png) [@B3rt](https://community.homey.app/u/B3rt)\ **Post date:** [June 27, 2023, 8:22am UTC](https://community.homey.app/t/email-app-sends-bin-files-instead-of-pictures/83176/3 "2023-06-27T08:22:01Z")
i removed the tags… ---
**Author:** ![Calle](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/calle/32/8741_2.png) [@Calle](https://community.homey.app/u/Calle)\ **Post date:** [July 5, 2023, 6:59am UTC](https://community.homey.app/t/email-app-sends-bin-files-instead-of-pictures/83176/4 "2023-07-05T06:59:23Z")
I have the same problem, anyone found a solution for this? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [July 5, 2023, 12:03pm UTC](https://community.homey.app/t/email-app-sends-bin-files-instead-of-pictures/83176/5 "2023-07-05T12:03:35Z")
It’s a Pro 2023 Athom firmware issue. When you change the file extension from .bin to .jpg it should show as the actual picture. A ‘.bin’ - like issue is also present on the callmebot clients: > [@\[APP\]\[Pro\] WhatsApp, Signal, Telegram, Facebook messenger](https://community.homey.app/t/app-pro-whatsapp-signal-telegram-facebook-messenger/48374/228): > > Hello I already reported the problem with the images and error 403 to Athom about cca. 6 weeks, unfortunately still no solution homey23 send the images as xxx.bin file so this error message occurs, if you send the image by e-mail sender it is also an xyz.bin but if you rename it it is the image. So the only problem is the incorrect file extension. it works for push messages Let’s hope Athom solves this problem ---
**Author:** ![B3rt](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/b3rt/32/9435_2.png) [@B3rt](https://community.homey.app/u/B3rt)\ **Post date:** [July 5, 2023, 12:20pm UTC](https://community.homey.app/t/email-app-sends-bin-files-instead-of-pictures/83176/6 "2023-07-05T12:20:21Z")
That is strange because when you snd same snapshot by push message or show it on a TV via pipup then it works, only when sending an email it turns into a .bin file ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [July 5, 2023, 12:33pm UTC](https://community.homey.app/t/email-app-sends-bin-files-instead-of-pictures/83176/7 "2023-07-05T12:33:23Z")
Yup, but not only with email; like I qouted alr, CallMeBot also has issues with images on Pro 2023 > [@\[APP\]\[Pro\] WhatsApp, Signal, Telegram, Facebook messenger](https://community.homey.app/t/app-pro-whatsapp-signal-telegram-facebook-messenger/48374/225): > > Sending snapshots to FB is not working in HP 2023. native Homey notifications sends the snaphot correctly. > > ![Schermafbeelding 2023-06-17 123939](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/3/8379684f21f1f11ed9832d05757b546432ccfdc7.png) ---
**Author:** ![B3rt](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/b3rt/32/9435_2.png) [@B3rt](https://community.homey.app/u/B3rt)\ **Post date:** [July 5, 2023, 1:39pm UTC](https://community.homey.app/t/email-app-sends-bin-files-instead-of-pictures/83176/8 "2023-07-05T13:39:24Z")
aha did not know that, hope they fix it. (it is beta i know…) ---
**Author:** ![Calle](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/calle/32/8741_2.png) [@Calle](https://community.homey.app/u/Calle)\ **Post date:** [July 5, 2023, 3:01pm UTC](https://community.homey.app/t/email-app-sends-bin-files-instead-of-pictures/83176/9 "2023-07-05T15:01:49Z")
Thanks for the answer Peter! 👍🏻 ---
**Author:** ![Munnikie](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/munnikie/32/31427_2.png) [@Munnikie](https://community.homey.app/u/Munnikie)\ **Post date:** [July 5, 2023, 7:51pm UTC](https://community.homey.app/t/email-app-sends-bin-files-instead-of-pictures/83176/10 "2023-07-05T19:51:40Z")
Same problem here. Hoping they fix it soon.