# Dyson is not finding Dyson purifier humidity +cool **URL:** \ **Category:** Apps\ **Tags:** app, homey-pro\ **Created:** [June 26, 2023, 3:10pm UTC](https://community.homey.app/t/dyson-is-not-finding-dyson-purifier-humidity-cool/83261 "2023-06-26T15:10:50Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Bert\_Colemont1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bert_colemont1/32/78960_2.png) [@Bert\_Colemont1](https://community.homey.app/u/Bert_Colemont1)\ **Post date:** [June 26, 2023, 3:10pm UTC](https://community.homey.app/t/dyson-is-not-finding-dyson-purifier-humidity-cool/83261/1 "2023-06-26T15:10:50Z")
Hello all, I have a Dyson purifier humidity +cool, I installed the latest version of the Dyson app. Now when I want to add a device, I login via the app, the m2fa works, but then he cannot find any device? In my dyson app on my phone, I can control the dyson, but homey cannot find it,… Anyone who can help? ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [June 26, 2023, 3:18pm UTC](https://community.homey.app/t/dyson-is-not-finding-dyson-purifier-humidity-cool/83261/2 "2023-06-26T15:18:35Z")
Maybe it’s not supported yet? ![Screenshot from 2023-06-26 17-19-04](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/3/83f1543c898111bb9ab14da067511b60dba379ad.png) Support links are to be found below the review section. ---
**Author:** ![Bert\_Colemont1](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bert_colemont1/32/78960_2.png) [@Bert\_Colemont1](https://community.homey.app/u/Bert_Colemont1)\ **Post date:** [June 26, 2023, 3:44pm UTC](https://community.homey.app/t/dyson-is-not-finding-dyson-purifier-humidity-cool/83261/3 "2023-06-26T15:44:23Z")
![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/1/a14ad73729a367579896d16731311a01c78ce14d.png) It is a wifi one,… so it should at least find it? no? ---
**Author:** ![Marcel\_Ubels](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcel_ubels/32/18860_2.png) [@Marcel\_Ubels](https://community.homey.app/u/Marcel_Ubels)\ **Post date:** [June 26, 2023, 3:52pm UTC](https://community.homey.app/t/dyson-is-not-finding-dyson-purifier-humidity-cool/83261/4 "2023-06-26T15:52:26Z")
If doesn’t work with the app you could try what i did. I have the Dyson AM 10. With the switchbot gateway was able to add my Dyson as a device. This way you can control your Dyson from your mobile phone(which you are already able with the Dyson app) with the Switchbot app. I then tried to add the Dyson from the Switchbot gateway into Homey. With help from the developer of the Switchbot Homey app i was able to add the Dyson in Homey. This way i now can control my Dyson from the Switchbot gateway with infrared signals to Dyson. ---
**Author:** ![CyberSponk](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/cybersponk/32/8334_2.png) [@CyberSponk](https://community.homey.app/u/CyberSponk)\ **Post date:** [June 27, 2023, 4:21am UTC](https://community.homey.app/t/dyson-is-not-finding-dyson-purifier-humidity-cool/83261/5 "2023-06-27T04:21:24Z")
What you can try: Sign out from the Dyson-App (Dyson-Company-App) so that nobody is logged into your Dyson-Account. Than try to add the Dyson-Device to Homey. After adding you can login to the Dyson-App (Dyson-Company-App). Dyson Purifier Humidity + Cool \> Here is only the Cooling-Device-Part supported on Homey. ---
**Author:** ![Tarecco](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tarecco/32/49182_2.png) [@Tarecco](https://community.homey.app/u/Tarecco)\ **Post date:** [July 12, 2023, 8:35am UTC](https://community.homey.app/t/dyson-is-not-finding-dyson-purifier-humidity-cool/83261/6 "2023-07-12T08:35:24Z")
Hi, I have a Dyson Purifier cool and it was working fine, today i have noticed that the machine is disapeared from Homey and i cant add it again, so i decided to re-install the app and now im getting this error when im trying to login. ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/d/8d0e5e6f14ccf1db69d6912ec52706c3a3529800.png) ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [July 12, 2023, 10:48am UTC](https://community.homey.app/t/dyson-is-not-finding-dyson-purifier-humidity-cool/83261/7 "2023-07-12T10:48:20Z")
That sounds like the API is down or changed. But in that case every Dyson app user would suffer from it I think. Can you still manage it per Dyson mobile phone app? Try the login procedure with the mobile app instead. ---
**Author:** ![Tarecco](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tarecco/32/49182_2.png) [@Tarecco](https://community.homey.app/u/Tarecco)\ **Post date:** [July 12, 2023, 10:59am UTC](https://community.homey.app/t/dyson-is-not-finding-dyson-purifier-humidity-cool/83261/8 "2023-07-12T10:59:53Z")
Yes, I can still using Dyson app without any issue. I have logged out and logged in, no problems. ---
**Author:** ![Felho](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/felho/32/38916_2.png) [@Felho](https://community.homey.app/u/Felho)\ **Post date:** [July 19, 2023, 9:02pm UTC](https://community.homey.app/t/dyson-is-not-finding-dyson-purifier-humidity-cool/83261/9 "2023-07-19T21:02:58Z")
Same problem for me. Athom could fix it? ![IMG_0280](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/5/75c9079678919688e8482384195c6af193496be7.jpeg) ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [July 19, 2023, 11:57pm UTC](https://community.homey.app/t/dyson-is-not-finding-dyson-purifier-humidity-cool/83261/10 "2023-07-19T23:57:06Z")
@Felho @Tarecco which Pro model? ---
**Author:** ![Felho](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/felho/32/38916_2.png) [@Felho](https://community.homey.app/u/Felho)\ **Post date:** [July 20, 2023, 4:23am UTC](https://community.homey.app/t/dyson-is-not-finding-dyson-purifier-humidity-cool/83261/11 "2023-07-20T04:23:00Z")
homey pro 2019 latest fw And today morning try login after 2 fact login success but… ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/9/2/92791ebe2a6bfede676249bc2857e81fdc46c028.jpeg) and the Dyson app is work fine why not see homey if I login ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/7/270983183ab3086e6004e9230c99fa3c2cd6e880.jpeg) ---
**Author:** ![Threesixty](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/threesixty/32/83352_2.png) [@Threesixty](https://community.homey.app/u/Threesixty)\ **Post date:** [August 16, 2023, 7:37pm UTC](https://community.homey.app/t/dyson-is-not-finding-dyson-purifier-humidity-cool/83261/12 "2023-08-16T19:37:43Z")
Same issue here. Trying to add a Dyson purifier cool formaldehyde (TP09) via Dyson link on an Homey pro 2023 and it always comes back with _No devices found_. I tried signing off in the companion app, remove the companion app and reinstall the app on the Homey a few times. Any news on this? ---
**Author:** ![alexi](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alexi/32/87658_2.png) [@alexi](https://community.homey.app/u/alexi)\ **Post date:** [September 30, 2023, 3:36am UTC](https://community.homey.app/t/dyson-is-not-finding-dyson-purifier-humidity-cool/83261/13 "2023-09-30T03:36:21Z")
Same here Homey Early 2023 + Dyson HP09 – no luck ---
**Author:** ![Calin\_Sirian](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/calin_sirian/32/79444_2.png) [@Calin\_Sirian](https://community.homey.app/u/Calin_Sirian)\ **Post date:** [October 1, 2023, 3:22am UTC](https://community.homey.app/t/dyson-is-not-finding-dyson-purifier-humidity-cool/83261/14 "2023-10-01T03:22:55Z")
> [@CyberSponk](#): > > Dyson Purifier Humidity + Cool \> Here is only the Cooling-Device-Part supported on Homey. I have 5 dyson products also HP09 and TP09 and i can find just the old dysons i have 2 out of 5 are working. Is it possible to make it work with all? ---
**Author:** ![Dennis\_Van\_Beers](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dennis_van_beers/32/58368_2.png) [@Dennis\_Van\_Beers](https://community.homey.app/u/Dennis_Van_Beers)\ **Post date:** [October 27, 2023, 8:00pm UTC](https://community.homey.app/t/dyson-is-not-finding-dyson-purifier-humidity-cool/83261/15 "2023-10-27T20:00:32Z")
Same problem here with the Dyson Purifier Cool Formaldehyde. It worked well earlier this year with the Homey Bridge. Any solutions available yet? ---
**Author:** ![Francis\_T](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/francis_t/32/17291_2.png) [@Francis\_T](https://community.homey.app/u/Francis_T)\ **Post date:** [November 6, 2023, 11:39pm UTC](https://community.homey.app/t/dyson-is-not-finding-dyson-purifier-humidity-cool/83261/16 "2023-11-06T23:39:57Z")
Same ---
**Author:** ![Dennis\_Feistner](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dennis_feistner/32/80522_2.png) [@Dennis\_Feistner](https://community.homey.app/u/Dennis_Feistner)\ **Post date:** [November 26, 2023, 7:23am UTC](https://community.homey.app/t/dyson-is-not-finding-dyson-purifier-humidity-cool/83261/17 "2023-11-26T07:23:32Z")
Same with Model cool purifier formsaldehyde. When typing in the number from Dyson Mail, no object ist found. I restarted the App and the dyson too. Before, i linked it in Homebridge, all was great. ---
**Author:** ![Caseda](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/caseda/32/138695_2.png) [@Caseda](https://community.homey.app/u/Caseda)\ **Post date:** [November 26, 2023, 7:48am UTC](https://community.homey.app/t/dyson-is-not-finding-dyson-purifier-humidity-cool/83261/18 "2023-11-26T07:48:53Z")
If you could please keep the conversation in English as much as possible, then more people will be able to participate and help you. If you would rather not or can’t communicate in English then please check out Non-English boards/categories: [Deutsch (German)](https://community.homey.app/c/deutsch) ---
**Author:** ![Dennis\_Van\_Beers](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dennis_van_beers/32/58368_2.png) [@Dennis\_Van\_Beers](https://community.homey.app/u/Dennis_Van_Beers)\ **Post date:** [November 27, 2023, 9:15pm UTC](https://community.homey.app/t/dyson-is-not-finding-dyson-purifier-humidity-cool/83261/19 "2023-11-27T21:15:14Z")
I reported the issue at Athom Support two weeks ago and they confirmed this issue has already been reported by other users and that it has been forwarded to the development team and will be investigated. No further info about any expectations. ---
**Author:** ![Ri\_Bu](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ri_bu/32/68218_2.png) [@Ri\_Bu](https://community.homey.app/u/Ri_Bu)\ **Post date:** [December 2, 2023, 4:17am UTC](https://community.homey.app/t/dyson-is-not-finding-dyson-purifier-humidity-cool/83261/20 "2023-12-02T04:17:24Z")
Well, Athom has still not implemented the air quality sensors, they are aware, it is just not a priority. Strange that community drivers seem to get better support than their own drivers. [Next page](https://community.homey.app/t/dyson-is-not-finding-dyson-purifier-humidity-cool/83261.md?page=2)