# Double device connected?

**URL:** <https://community.homey.app/t/double-device-connected/70738>\
**Category:** Questions & Help\
**Tags:** flow\
**Created:** [October 18, 2022, 8:23am UTC](https://community.homey.app/t/double-device-connected/70738 "2022-10-18T08:23:43Z")\
**Posts on this page:** 1\
**Showing post:** 6

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [October 20, 2022, 3:05pm UTC](https://community.homey.app/t/double-device-connected/70738/6 "2022-10-20T15:05:42Z")

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Ah that’s odd indeed. Which app is it you use for this? Maybe it is an app issue.  
Then you’d better contact the app developer first.

> [@\[HOWTO\] Get in contact with Athom / Customer Support](https://community.homey.app/t/howto-get-in-contact-with-athom-customer-support/68968):
>
> This is a very Frequently Asked Question, so here’s the howto get in contact with Athom support: Go to [https://homey.app/en-us/support/](https://homey.app/en-us/support/) Note Depending on the category you picked, there’s a non-skippable field called “Homey Diagnostic Report ID”; When you don’t have or need one, just enter None or a dash or the like:

> [@\[HOWTO\] Find app support topics or support links](https://community.homey.app/t/howto-find-app-support-topic-or-support-links/68698):
>
> (NL versie vind je [hier](https://community.homey.app/t/howto-uitleg-hoe-vind-je-het-juiste-app-topic-of-de-juiste-support-links/68702) ) Dear Homey and forum user, Try to ask your question, or post your message, into related topics please: There’s a system with dedicated forum topics for most apps. This way, you will be able to get support the quickest way, and to get directly in touch with fellow app users and the developer(s). If not, there are often alternative support links present, like email or github issue tracker. How to: 1.Goto the app store → [https://homey.app](https://homey.app) 2.Search for the app

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