# Door sensor Neo Coolcam update

**URL:** <https://community.homey.app/t/door-sensor-neo-coolcam-update/100767>\
**Category:** Devices\
**Created:** [January 11, 2024, 9:20am UTC](https://community.homey.app/t/door-sensor-neo-coolcam-update/100767 "2024-01-11T09:20:37Z")\
**Posts on this page:** 1\
**Page:** 1

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**Author:** ![Pas](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/pas/32/10893_2.png) [@Pas](https://community.homey.app/u/Pas)\
**Post date:** [January 11, 2024, 9:20am UTC](https://community.homey.app/t/door-sensor-neo-coolcam-update/100767/1 "2024-01-11T09:20:37Z")

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I use the Neo Coolcam door sensor on my windows.  
Since a month i have added a new sensor and this sensor is not updating when there is a contact alarm or not.  
Settings are simular with other sensors.  
My homey is (2016 - 2019) running 10.0.5.  
Neo Coolcam app is v2.1.14  
Anyone a suggestion to solve this?