# Does Athom respond to support tickets?

**URL:** <https://community.homey.app/t/does-athom-respond-to-support-tickets/129677>\
**Category:** Questions & Help\
**Created:** [February 3, 2025, 3:36pm UTC](https://community.homey.app/t/does-athom-respond-to-support-tickets/129677 "2025-02-03T15:36:27Z")\
**Posts on this page:** 3\
**Page:** 2

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**Author:** ![Rens\_Hoekema](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rens_hoekema/32/12848_2.png) [@Rens\_Hoekema](https://community.homey.app/u/Rens_Hoekema)\
**Post date:** [February 11, 2025, 11:37am UTC](https://community.homey.app/t/does-athom-respond-to-support-tickets/129677/21 "2025-02-11T11:37:55Z")

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Hey Peter,

You assume they didn’t ask in the forum about their problems ?  
Not all of them like yourself and me can solve issue’s without their support.  
We can think of workarounds etc. But there are also people with less technical skills buying a homey.

But even I had to contact support a few times regarding issues that were not mentioned in the community. The fact is that at the moment it takes at least 3 weeks before you get any reply to your questions. In the standpoint of of customer service this is not a good thing.  
On the other side as they have grown so much since they have expanded outside of Europe this is a common thing to happen.

Also as I know Athom is reading these forums and are most likley aware of this issue.  
I am sure that they are already working on this to get this sorted.

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**Author:** ![Paxman](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/paxman/32/128050_2.png) [@Paxman](https://community.homey.app/u/Paxman)\
**Post date:** [February 11, 2025, 11:54am UTC](https://community.homey.app/t/does-athom-respond-to-support-tickets/129677/22 "2025-02-11T11:54:47Z")

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Thank you Rens\_Hoekema.

> [@Rens\_Hoekema](#):
>
> I am sure that they are already working on this to get this sorted.

Let’s hope so…tomorrow it’s been four weeks since I created my support ticket and I still haven’t heard anything at all from Athom. My system is still mostly unusable.

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [February 11, 2025, 10:22pm UTC](https://community.homey.app/t/does-athom-respond-to-support-tickets/129677/23 "2025-02-11T22:22:12Z")

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Hi Rens,

I responded only to the post of mr. Paxman, and he clearly is posting lots of messages here, no one can deny that.  
Has nothing to do with ‘assuming’ imho.

[Previous page](https://community.homey.app/t/does-athom-respond-to-support-tickets/129677.md?page=1)