# Do Athom even care?

**URL:** <https://community.homey.app/t/do-athom-even-care/37505>\
**Category:** Questions & Help\
**Created:** [November 17, 2020, 9:38am UTC](https://community.homey.app/t/do-athom-even-care/37505 "2020-11-17T09:38:38Z")\
**Posts on this page:** 1\
**Showing post:** 7

<div class="post-metadata">

**Author:** ![Neuron44](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/neuron44/32/9492_2.png) [@Neuron44](https://community.homey.app/u/Neuron44)\
**Post date:** [November 17, 2020, 11:15am UTC](https://community.homey.app/t/do-athom-even-care/37505/7 "2020-11-17T11:15:30Z")

</div>

> [@vaderag](#):
>
> Clearly you’re assuming I’m some new user here. I’ve been around these forums for 3 years or so

No, you already mentioned that you bought Homey 3 years ago

> [@vaderag](#):
>
> It’s hardly moved

Well, i’ve ‘only’ had Homey for approx. 1,5 year, but I have to disagree. I believe some of the updates contained:

- Back-up & Restore / Cloud
- Homey Energy
- Alexa
- Google Chromecast
- KNX
- Family
- Camera’s
- Zones
- new languages (perhaps not usefull for you, but it is for other users)
- And now they are working on the Zigbee rewrite. Have you noticed the beta firmware?

So yeah, basically no movement

> [@vaderag](#):
>
> It’s not like I’m talking about small brands nobody have heard of

> [@vaderag](#):
>
> Take Hive.

Never heard of it.

> [@vaderag](#):
>
> It WAS supported when I bought the device. Since been removed

Sucks to hear. I don’t no why, and you could ask Athom. I don’t think they **want** to remove support, because more supported devices is more customers. It’s often a choice of the manufacturer to change something. But I don’t know about Take Hive specifically, you should ask Athom

> [@vaderag](#):
>
> That is not good service.

Yeah, it sucks. But that smart home really. Upside \> you could receive an update tomorrow which supports a new device. Downside \> the support can disappear as well. I don’t like it either.

But it’s also not fair to say that ‘every sucks’. Please remain specific, polite and constructive. And you are more than welcome to complain/inform other users that you haven’t received the support you would have wanted. But please try to refrain from saying:

> [@vaderag](#):
>
> Osram is RIGHT HERE ON YOUR ADVERTISING and yet 90% of the stuff doesnt work…

When that’s just not true. The issue here is that you have a specific light which currently does not work. And you want Athom to fix it. And approx. 10 people agree with you: [Osram Lightify - #14 by vaderag](https://community.homey.app/t/osram-lightify/2648/14)  
If less than 15 people even bother to react to the topic, the demand for support for this specific device isn’t that high. So if it were up to me, I would also opt to develop Zigbee rather than add that specific device. I’m sorry that you don’t see it that way

---

_[View the full topic](https://community.homey.app/t/do-athom-even-care/37505)._