# Disconnected **URL:** \ **Category:** Questions & Help\ **Created:** [December 23, 2022, 9:30am UTC](https://community.homey.app/t/disconnected/74029 "2022-12-23T09:30:01Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Grim](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/grim/32/52086_2.png) [@Grim](https://community.homey.app/u/Grim)\ **Post date:** [December 23, 2022, 9:30am UTC](https://community.homey.app/t/disconnected/74029/1 "2022-12-23T09:30:01Z")
All Alexa loose connect to homey every few weeks… how is the best way to get them back… ![Uten navn](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/0/70b7750a1a998c76c88f82836053eb5bfb0b7dbc.png) Thanks for the work you put into this 🙂 ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [December 23, 2022, 10:19am UTC](https://community.homey.app/t/disconnected/74029/2 "2022-12-23T10:19:22Z")
Alexa? But regardless of the app, a few common reasons for devices losing connection: - an unstable power supply (the original one that comes with Homey is known to cause problems), so try replacing it - if these are Zigbee devices, you may just have too many of them, or your Zigbee network isn’t correctly set up - if these are WiFi/LAN devices, it could be because Homey’s networking stack can be unstable Some people periodically (like, daily) reboot their Homey to keep it running. ---
**Author:** ![Grim](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/grim/32/52086_2.png) [@Grim](https://community.homey.app/u/Grim)\ **Post date:** [December 23, 2022, 10:59pm UTC](https://community.homey.app/t/disconnected/74029/3 "2022-12-23T22:59:05Z")
All stup right. All works fine with Alexa app, but disconnect from Homey Pro every few weeks… And stay disconnect until suddenly i manage to get them up running again. Problem is that what makes them connect one time… Dont seems to work mext. Its ligts ts, switches, air conditon etc. All connected via Alexa disconnect from homey Pro. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [December 24, 2022, 6:27am UTC](https://community.homey.app/t/disconnected/74029/4 "2022-12-24T06:27:10Z")
You have to be more clear if you want help. For instance, what are these devices? Which brand/model? Which Homey app are you using for them? ---
**Author:** ![Grim](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/grim/32/52086_2.png) [@Grim](https://community.homey.app/u/Grim)\ **Post date:** [December 25, 2022, 11:27am UTC](https://community.homey.app/t/disconnected/74029/5 "2022-12-25T11:27:34Z")
Ty for trying to assist Robert. But problem isn’t the devices… Its the Homey app loosing connection to Amazon… Then not being able to reconnect… All items still work with Alexa app… and ofc with the other marks like Tuya etc… Its just the homey app for alexa thats not able to talk with Amazon/Alexa. Why is it happening random every few weeks and trying everything from restarting homey, reinstall app, relog etc… Still cant connect again… 🙂 Im pretty sure many has same problem, why I’m asking… What do do to get it connected again. ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [December 25, 2022, 12:45pm UTC](https://community.homey.app/t/disconnected/74029/6 "2022-12-25T12:45:08Z")
Ah okay, now I understand. You can submit a support request here, perhaps Athom can help you: [https://support.homey.app/hc/en-us/articles/360015784034-Submitting-a-support-request](https://support.homey.app/hc/en-us/articles/360015784034-Submitting-a-support-request) ---
**Author:** ![Grim](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/grim/32/52086_2.png) [@Grim](https://community.homey.app/u/Grim)\ **Post date:** [December 25, 2022, 8:54pm UTC](https://community.homey.app/t/disconnected/74029/7 "2022-12-25T20:54:07Z")
Thanks 🙂 👍