# Devices stuck in interview

**URL:** <https://community.homey.app/t/devices-stuck-in-interview/113940>\
**Category:** Devices\
**Tags:** homey-bridge\
**Created:** [August 5, 2024, 4:50pm UTC](https://community.homey.app/t/devices-stuck-in-interview/113940 "2024-08-05T16:50:56Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![zkimrey](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/zkimrey/32/85012_2.png) [@zkimrey](https://community.homey.app/u/zkimrey)\
**Post date:** [August 5, 2024, 4:50pm UTC](https://community.homey.app/t/devices-stuck-in-interview/113940/1 "2024-08-05T16:50:56Z")

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I all of a sudden cannot get any devices to be added. they are just stuck in interview. Adding a new Rodret from ikea but it wont add.

I actually made the mistake of resetting my zigbee network and now im having to redo it all. But nothing will add.

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**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\
**Post date:** [August 5, 2024, 4:53pm UTC](https://community.homey.app/t/devices-stuck-in-interview/113940/2 "2024-08-05T16:53:33Z")

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> [@zkimrey](#):
>
> actually made the mistake of resetting my zigbee

Restore your last successful backup.

Or try a PtP and be patient agter restarting Homey

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<div class="post-metadata">

**Author:** ![zkimrey](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/zkimrey/32/85012_2.png) [@zkimrey](https://community.homey.app/u/zkimrey)\
**Post date:** [August 5, 2024, 4:54pm UTC](https://community.homey.app/t/devices-stuck-in-interview/113940/3 "2024-08-05T16:54:21Z")

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im on homey bridge. not homey pro. are there backups?

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [August 5, 2024, 10:55pm UTC](https://community.homey.app/t/devices-stuck-in-interview/113940/4 "2024-08-05T22:55:47Z")

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No.  
You can restart homey cloud here [https://tools.developer.homey.app/tools/system](https://tools.developer.homey.app/tools/system)  
But I doubt it’ll make a difference.  
Also unplug the bridge for 10 mins, it’s worth a shot.

If nothing helps: report to homey.app/support

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<div class="post-metadata">

**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\
**Post date:** [August 6, 2024, 6:58am UTC](https://community.homey.app/t/devices-stuck-in-interview/113940/5 "2024-08-06T06:58:29Z")

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> [@zkimrey](#):
>
> im on homey bridge

My fault, I shouldn’t assume…

Tip: Read [[Tip] Problems with Homey?](https://community.homey.app/t/tip-problems-with-homey/35744) and create Topics with enough information to get better responses.

Have you contacted Athom support about the problem adding the device?

And what did you expect resetting Zigbee?

 ![Screenshot_20240806_074307_Chrome](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/c/8/c8407cb7396b369d78adf979670a58238e449d26.jpeg)

I guess it shouldn’t be necessary to direct Homey consumers to the DeveloperTools if they aren’t developer. Why else would they have them called DeveloperTools …