# Device status desync (Philips Hue & Sonoff) in Homey app after recent updates? **URL:** \ **Category:** Questions & Help\ **Created:** [July 15, 2026, 7:56am UTC](https://community.homey.app/t/device-status-desync-philips-hue-sonoff-in-homey-app-after-recent-updates/157210 "2026-07-15T07:56:09Z")\ **Posts on this page:** 1\ **Showing post:** 7
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [July 16, 2026, 6:38am UTC](https://community.homey.app/t/device-status-desync-philips-hue-sonoff-in-homey-app-after-recent-updates/157210/7 "2026-07-16T06:38:51Z")
You don’t provide much information. What have you done so far to solve the problem? Have you tried restarting both apps and your Homey? Have you tried restarting the Hue Bridge and your router? Please read through the following post and provide as much information as possible: > [@\[Tip\] Problems with Homey?](https://community.homey.app/t/tip-problems-with-homey/35744): > > When u have problems with Homey and you are reaching out to the community members here on the forums it’s important to give as much info as u can. First of All: Homey Family members! Since September 2021: Homey Cloud (Premium), and the first “old” Homey is rebranded as Homey Pro (early 201x) Since Januari 2023: Homey Pro Early 2023 the standard. Since Januari 2025: The Homey (service) is rebranded and now officially presented by Athom as Homey Cloud . Sinds Q2 2025: Homey Pro mini (for … In addition, you should read the following post regarding the issues with the Zigbee devices: > [@Advanced Zigbee Troubleshooting on Homey](https://community.homey.app/t/advanced-zigbee-troubleshooting-on-homey/115930): > > If you’re experiencing issues with your Zigbee network on Homey, here are advanced troubleshooting steps to help optimize performance and stability, especially in more complex environments: Power Supply Integrity A stable power supply is critical for Homey’s performance. An underpowered adapter can lead to instability in the Zigbee network. Always ensure you’re using a reliable adapter providing at least 2A. Power fluctuations can cause disconnections or communication failures, especially un… --- _[View the full topic](https://community.homey.app/t/device-status-desync-philips-hue-sonoff-in-homey-app-after-recent-updates/157210)._