# Device keeps going into reset mode

**URL:** <https://community.homey.app/t/device-keeps-going-into-reset-mode/120309>\
**Category:** Devices\
**Tags:** homey-pro\
**Created:** [November 11, 2024, 6:56pm UTC](https://community.homey.app/t/device-keeps-going-into-reset-mode/120309 "2024-11-11T18:56:05Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Craig\_Engel](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/craig_engel/32/83355_2.png) [@Craig\_Engel](https://community.homey.app/u/Craig_Engel)\
**Post date:** [November 11, 2024, 6:56pm UTC](https://community.homey.app/t/device-keeps-going-into-reset-mode/120309/1 "2024-11-11T18:56:05Z")

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I unplugged a Homey Pro 2023. When I plugged the device back in it did its white ring to spectrum, but I could not connect. About a minute later, the ring flashed red, went into startup white mode, and then spectrum. This cycle repeats indefinitely. I tried a reset. The reset flashed red, white startup, and spectrum. Can not get it to go into blue connection mode. Have tried multiple times, unplugging changing cables, resetting, Swallia Vodoo Dance, and shots of Tequila. No Luck. Any thoughts?

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**Author:** ![JohanP](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/johanp/32/119002_2.png) [@JohanP](https://community.homey.app/u/JohanP)\
**Post date:** [November 11, 2024, 7:23pm UTC](https://community.homey.app/t/device-keeps-going-into-reset-mode/120309/2 "2024-11-11T19:23:21Z")

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Try leaving it powerless overnight or so. If not, put it out of its misery.

No kidding, it could be just dead…

Any warranty ?

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<div class="post-metadata">

**Author:** ![Craig\_Engel](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/craig_engel/32/83355_2.png) [@Craig\_Engel](https://community.homey.app/u/Craig_Engel)\
**Post date:** [November 11, 2024, 8:31pm UTC](https://community.homey.app/t/device-keeps-going-into-reset-mode/120309/3 "2024-11-11T20:31:35Z")

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I think it’s still under warranty.

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<div class="post-metadata">

**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\
**Post date:** [November 12, 2024, 6:09am UTC](https://community.homey.app/t/device-keeps-going-into-reset-mode/120309/4 "2024-11-12T06:09:08Z")

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Contact Athom support

For support or issue resolution, first have a look at [support.athom.com](http://support.athom.com). If you are unable to find the answer to your question on [support.athom.com](http://support.athom.com) you can send a support request to Athom via [https://support.athom.com/hc/requests/new](https://support.athom.com/hc/requests/new).

If you need help you can read more about [how to submit a support request](https://support.athom.com/hc/en-us/articles/360015784034-Submit-a-support-request).

When filing a support request, make sure you add all necessary information so Athom can help you as quickly as possible.

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<div class="post-metadata">

**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\
**Post date:** [May 4, 2026, 5:37am UTC](https://community.homey.app/t/device-keeps-going-into-reset-mode/120309/5 "2026-05-04T05:37:34Z")

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Closed on May 4, 2026, 5:37am UTC