# Device connection error **URL:** \ **Category:** Devices\ **Created:** [January 24, 2024, 4:04pm UTC](https://community.homey.app/t/device-connection-error/102188 "2024-01-24T16:04:11Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Edwin\_van\_Vugt](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/edwin_van_vugt/32/58050_2.png) [@Edwin\_van\_Vugt](https://community.homey.app/u/Edwin_van_Vugt)\ **Post date:** [January 24, 2024, 4:04pm UTC](https://community.homey.app/t/device-connection-error/102188/1 "2024-01-24T16:04:11Z")
For some reason I have some times a connection problem with my Fibaro wall plugs. I get an error message when turning it on or off like “transmit\_complete\_no\_ack” and need to re-pair it to solve it, which is not that user friendly. When I look at my nodes routing the specific device (node 25) is routed via 1-144-2-25. 144 is the strange thing while my max node is 26… whats happening here? is there an other more user friendly way to not lose connection or reconnect? ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/f/b/fba6c64eccad1ff6ecd47618590e42d285296878.png) ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [January 24, 2024, 6:20pm UTC](https://community.homey.app/t/device-connection-error/102188/2 "2024-01-24T18:20:10Z")
Hi Edwin, Didn’t you search the forum? There’s lots of topics about the “transmit\_complete\_no\_ack” error: > ![Screenshot from 2024-01-24 19-19-08](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/3/e/3eea416344771e73d1db4bbba373381b08b6bb9c.png) ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [January 25, 2024, 10:54am UTC](https://community.homey.app/t/device-connection-error/102188/3 "2024-01-25T10:54:13Z")
> **[Common Z-Wave Error messages](https://support.homey.app/hc/en-us/articles/10225734620188-Common-Z-Wave-Error-messages)** > > When setting up or migrating to Homey Pro (Early 2023) you might run into some Z-wave related errors. Here we will try to explain what the errors mean and what options you have to try and fix them.... I guess your Homey is proppably affected by the known issue and no one from the community is able to solve this problem in fully. So please contact Athom’s Support. ---
**Author:** ![Edwin\_van\_Vugt](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/edwin_van_vugt/32/58050_2.png) [@Edwin\_van\_Vugt](https://community.homey.app/u/Edwin_van_Vugt)\ **Post date:** [January 30, 2024, 5:54pm UTC](https://community.homey.app/t/device-connection-error/102188/5 "2024-01-30T17:54:12Z")
Yes I did, but if you took some more effort to read my question, you have noticed that its not the error message I was confuesed about, but how you can handle this or prevent this for the best. Also related to the picture of the routing I added. So now did you find anything that will help me??? ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [January 30, 2024, 6:53pm UTC](https://community.homey.app/t/device-connection-error/102188/6 "2024-01-30T18:53:43Z")
Ah, your situation is special! Should have told that in your post so we can tell you the secret fix. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [January 31, 2024, 12:44am UTC](https://community.homey.app/t/device-connection-error/102188/7 "2024-01-31T00:44:42Z")
👋 bye ---
**Author:** ![DirkG](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/dirkg/32/118897_2.png) [@DirkG](https://community.homey.app/u/DirkG)\ **Post date:** [January 31, 2024, 1:13pm UTC](https://community.homey.app/t/device-connection-error/102188/8 "2024-01-31T13:13:52Z")
> [@Edwin\_van\_Vugt](#): > > how you can handle this or prevent this for the best. Because this is a community forum and your posts, questions and suggestions will not be read by Athom (more or less), and I guess no user is able to help you with this problem, please contact Athom’s Support as I already suggested. To prevent this from escalating, I have switched the topic to slow mode.