We’re investigating the issues reported, together with Develco Products engineering and Athom development. So far we have not been able to reproduce these issues on (extended) setups at all three locations, nor are the diagnostics reports of either the app or Homey conclusive.
Several Homey’s running here with a mixed setup (multiple plugs and sensors) without devices leaving the network. Do note that all Homey’s are either new based on v5+ or have a reset Zigbee network after updating to Homey v5.
I’ve reached out to a local home automation shop who is reselling the same devices to inform me when
they have customers experiencing similar issues; to be able to capture the Zigbee communication with a Zigbee sniffer.
Additional information about your Zigbee network would be helpful to resolve this issue:
- Provide a Zigbee health report
- Provide a screenshot of the overview of the Zigbee network: as shown on Homey Developer Tools
In parallel, I am extending Homey’s Zigbee implementation to provide a few additional responses by Homey on the devices requests.
At this moment, resolving the disappearing devices has the highest priority.
Then we’ll add support for additional devices.
