# Delivery issues

**URL:** <https://community.homey.app/t/delivery-issues/78760>\
**Category:** Questions & Help\
**Tags:** homey-pro\
**Created:** [April 1, 2023, 9:28pm UTC](https://community.homey.app/t/delivery-issues/78760 "2023-04-01T21:28:46Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![Torodd\_Stangeland](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/torodd_stangeland/32/56366_2.png) [@Torodd\_Stangeland](https://community.homey.app/u/Torodd_Stangeland)\
**Post date:** [April 1, 2023, 9:28pm UTC](https://community.homey.app/t/delivery-issues/78760/1 "2023-04-01T21:28:46Z")

</div>

Hello! What is going on with the delivery of the new homey pro? It was shipped from you 21/03 and shipment data hasn’t been updated since. A lot of Norwegian customers have the same issue (facebook group)

---

<div class="post-metadata">

**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\
**Post date:** [April 1, 2023, 10:20pm UTC](https://community.homey.app/t/delivery-issues/78760/2 "2023-04-01T22:20:04Z")

</div>

Welcome to the community,

This is a community forum, you should contact Athom support for this,

> [@Welcome to the forum!](https://community.homey.app/t/welcome-to-the-forum/31/1):
>
> When you need direct support from Athom please visit [https://support.athom.com](https://support.athom.com/)for our new help center.
> 
> - It is very important to report all issues you find here: [https://support.athom.com/hc/requests/new](https://support.athom.com/hc/requests/new).

or here: [https://support.homey.app/hc/en-us/categories/4410180803346-Customer-Service](https://support.homey.app/hc/en-us/categories/4410180803346-Customer-Service)

---

<div class="post-metadata">

**Author:** ![\_OE\_9](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/_oe_9/32/34298_2.png) [@\_OE\_9](https://community.homey.app/u/_OE_9)\
**Post date:** [April 2, 2023, 11:09am UTC](https://community.homey.app/t/delivery-issues/78760/3 "2023-04-02T11:09:34Z")

</div>

If you live in Norway…you have to pay “mva + toll” I had to pay 299NOK in “toll” + 1004NOK in “mva” the unit came to Norway 27/3…and vas delivered 30/3 2023

---

<div class="post-metadata">

**Author:** ![Pasvikveien31](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/pasvikveien31/32/35207_2.png) [@Pasvikveien31](https://community.homey.app/u/Pasvikveien31)\
**Post date:** [April 3, 2023, 11:04am UTC](https://community.homey.app/t/delivery-issues/78760/4 "2023-04-03T11:04:06Z")

</div>

Same here, delevery to Norway. i paid customs for my new homey that was delivered today 03.04.23. And the package contains only ethernet adapter.

Proshop saying they have the new homey in webshop from may month, cheaper than my pre-ordered homey when custom was paied.

So as it stand now, it would be faster and cheaper to wait for the store got homey in storage.

This is the most expensive ethernet adapter i ever have bought! I hope Athom send me a homey early 2023 express today!