# Defective Homey Pro after Two months - Amazon restocking fee to return
**URL:** https://community.homey.app/t/defective-homey-pro-after-two-months-amazon-restocking-fee-to-return/133799
**Category:** Questions & Help
**Created:** [March 31, 2025, 2:51am UTC](https://community.homey.app/t/defective-homey-pro-after-two-months-amazon-restocking-fee-to-return/133799 "2025-03-31T02:51:05Z")
**Posts on this page:** 7
**Page:** 1
### Author:  [@Carlos\_Revelo](https://community.homey.app/u/Carlos_Revelo)
#### Post date: [March 31, 2025, 2:51am UTC](https://community.homey.app/t/defective-homey-pro-after-two-months-amazon-restocking-fee-to-return/133799/1 "2025-03-31T02:51:05Z")
I am very disappointed for sure
This morning after 2 months with the honey pro and able to add the majority of my devices
My home pro not even is offline but it is dead
No ring light, no nothing
No way to Maine it work, I unplugged it and plug it back in two more different places and no power no reponse
Wow amazing for a expensive device
So disappointing, returning it to Amazon.
Waste of money Athom/ homey company
Wow so so disappointing. I got even charged in Amazon for a restocking fee.
This is Amazing it is not a cheap product for it to last me for two months only
Waste of my time and money for sure !
C’mon homey this is not a joke
Not even a direct customer service phone number on the USA. So annoyed.
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### Author:  [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)
#### Post date: [March 31, 2025, 12:32pm UTC](https://community.homey.app/t/defective-homey-pro-after-two-months-amazon-restocking-fee-to-return/133799/2 "2025-03-31T12:32:52Z")
I’m under the impression you have some issues, right? It’s pointless to post it here, this is just a users forum.
Please write to the proper channel for your thoughts: [https://homey.app/support](https://homey.app/support).
Oh, and btw, no one has a phone number of Athom. Anywhere.
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### Author:  [@OH2TH](https://community.homey.app/u/OH2TH)
#### Post date: [March 31, 2025, 3:22pm UTC](https://community.homey.app/t/defective-homey-pro-after-two-months-amazon-restocking-fee-to-return/133799/3 "2025-03-31T15:22:44Z")
> First of all, welcome to the Homey Community!
>
> To make sure you are aware of the forum rules, please read the _ **Welcome to the forum!** _ post [here](https://community.homey.app/t/welcome-to-the-forum/31).
Now, please don’t hijack an old thread of someone elses problem.
This is a community forum, when you have issues with your Homey Pro, you should open a support request.
Moving your question to it’s own topic.
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### Author:  [@PetervdK](https://community.homey.app/u/PetervdK)
#### Post date: [March 31, 2025, 6:08pm UTC](https://community.homey.app/t/defective-homey-pro-after-two-months-amazon-restocking-fee-to-return/133799/4 "2025-03-31T18:08:40Z")
Errrm, i hope you also tried another power supply and/or usb cable? 😇
And did you already send a mail to the support mail address?
And by the way, the device is called Homey. The company is called Athom…
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### Author:  [@Dijker](https://community.homey.app/u/Dijker)
#### Post date: [March 31, 2025, 6:16pm UTC](https://community.homey.app/t/defective-homey-pro-after-two-months-amazon-restocking-fee-to-return/133799/5 "2025-03-31T18:16:06Z")
seeing the incidental reports here about a defective Homey Pro or USB Adapter the most are replaced or repaired.
Not sure if it is the warranty handling from Amazon,
Have you contacted the company Athom self using support? [Support | Homey](https://homey.app/en-us/support/)
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### Author:  [@JohanP](https://community.homey.app/u/JohanP)
#### Post date: [March 31, 2025, 6:33pm UTC](https://community.homey.app/t/defective-homey-pro-after-two-months-amazon-restocking-fee-to-return/133799/6 "2025-03-31T18:33:36Z")
> [@Carlos\_Revelo](#):
>
> This morning after 2 months with the honey pro and able to add the majority of my devices
So it worked well before it died ? Claim warranty, sh1t happens things break sometimes, specialy in the first months if there is a production fault…
Act like a grown-up instead of as a baby who’s toy is broken…
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### Author:  [@Dijker](https://community.homey.app/u/Dijker)
#### Post date: [March 31, 2025, 7:26pm UTC](https://community.homey.app/t/defective-homey-pro-after-two-months-amazon-restocking-fee-to-return/133799/7 "2025-03-31T19:26:34Z")
> [@Carlos\_Revelo](#):
>
> Wow so so disappointing. I got even charged in Amazon for a restocking fee.
I found this: [Marketplace Returns and Refunds - Amazon Customer Service](https://www.amazon.co.uk/gp/help/customer/display.html/ref=hp_left_v4_sib?ie=UTF8&nodeId=201819160)
The last paragraph reads, _ **"Sellers may issue full or partial refunds for an order as described on this page. Sellers can’t charge a restocking fee during the initial returns period or if a product is returned because it’s faulty. "** _
Not sure if it is legal where you live.
and here: [Amazon](https://sellercentral.amazon.com/help/hub/reference/external/G201725780)
Guess just trying to claim a warranty, in worst case you are left without a Homey for a couple of weeks. But I guess you should give Athom the option to fix it.
> Modbreak - Edit: As moderator just noticed your Community Account was silenced for Spam by tha AI-Discource Bot, Fixed that.
> Hopefully you give Athom the Change and we can Welcome you Back.
> Modbreak # 2: Changed the Topic Title (Chosen by another Mod 😉 ) to something more descriptive.