# Danfoss Ally - devices stop responding

**URL:** <https://community.homey.app/t/danfoss-ally-devices-stop-responding/91489>\
**Category:** Questions & Help\
**Tags:** zigbee, homey-pro\
**Created:** [October 11, 2023, 8:46am UTC](https://community.homey.app/t/danfoss-ally-devices-stop-responding/91489 "2023-10-11T08:46:03Z")\
**Posts on this page:** 1\
**Showing post:** 8

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**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\
**Post date:** [December 8, 2023, 10:38pm UTC](https://community.homey.app/t/danfoss-ally-devices-stop-responding/91489/8 "2023-12-08T22:38:37Z")

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> [@Steen\_Nicolaisen](#):
>
> Can Homey confirm.?

This is a community forum and your posts, questions and suggestions will not be read by Athom. You can read more about this here [Welcome to the forum.](https://community.homey.app/t/welcome-to-the-forum/31).

For support or issue resolution, first have a look at [support.athom.com](http://support.athom.com). If you are unable to find the answer to your question on [support.athom.com](http://support.athom.com) you can send a support request to Athom via [https://support.athom.com/hc/requests/new](https://support.athom.com/hc/requests/new).

If you need help you can read more about [how to submit a support request](https://support.athom.com/hc/en-us/articles/360015784034-Submit-a-support-request).

When filing a support request, make sure you add all necessary information so Athom can help you as quickly as possible.

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