# Customer Service Experience Report - Sensative Strips

**URL:** <https://community.homey.app/t/customer-service-experience-report-sensative-strips/10833>\
**Category:** Off-Topic\
**Created:** [March 20, 2019, 10:29am UTC](https://community.homey.app/t/customer-service-experience-report-sensative-strips/10833 "2019-03-20T10:29:17Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![KonradWalsh](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/konradwalsh/32/147_2.png) [@KonradWalsh](https://community.homey.app/u/KonradWalsh)\
**Post date:** [March 20, 2019, 10:29am UTC](https://community.homey.app/t/customer-service-experience-report-sensative-strips/10833/1 "2019-03-20T10:29:17Z")

</div>

I felt it was important to report an experience I had in dealing with Sensative Strips.

> **[Strips Guard - the invisible door & window sensor with a 10 year battery...](https://www.stripsbysensative.com/guard/)**
>
> Discover our pioneering window & door magnet sensor. Invisible protection, only 3 mm thick with a long-lasting battery life. Protects your home and family.

They make door contact sensors and other types of sensors. On the door sensors, they claim up to 10 year battery life. The items themselves are very well designed and look great even though when they are installed they are almost invisible. The items themselves come with 2 year warranty.

I bought one in December 2015. Paired it with Homey and it worked 100% until this week. Suddenly it triggered one of my flows with a battery alarm. The battery dropped to 1%. Then went back to 75% and then died.

I contacted support. I expected the usual kind of support… ‘You did it wrong’, ‘you broke it’, ‘you’re stupid’ type replies…

Not with them. They walked me through a test sequence to ensure it had failed and offered to replace the item when that was confirmed. Thats after almost **4 years** of usage.

Thats **GOOD** customer service. Standing by your claims even if its outside of their warranty. Just thought I would share with you all.

---

<div class="post-metadata">

**Author:** ![PhilS](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/phils/32/12941_2.png) [@PhilS](https://community.homey.app/u/PhilS)\
**Post date:** [March 20, 2019, 10:59am UTC](https://community.homey.app/t/customer-service-experience-report-sensative-strips/10833/2 "2019-03-20T10:59:32Z")

</div>

Great to hear @KonradWalsh!  
So the stripes are recommended

---

<div class="post-metadata">

**Author:** ![David\_K](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/david_k/32/10319_2.png) [@David\_K](https://community.homey.app/u/David_K)\
**Post date:** [January 8, 2020, 6:26am UTC](https://community.homey.app/t/customer-service-experience-report-sensative-strips/10833/3 "2020-01-08T06:26:58Z")

</div>

Thnx for posting this. Glad to hear that as I’m planning to extend my strips to other windows.

---

<div class="post-metadata">

**Author:** ![XmartyL](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/xmartyl/32/56334_2.png) [@XmartyL](https://community.homey.app/u/XmartyL)\
**Post date:** [December 20, 2025, 9:30pm UTC](https://community.homey.app/t/customer-service-experience-report-sensative-strips/10833/4 "2025-12-20T21:30:53Z")

</div>

The battery in my Sensative Guard door sensor failed after three years. Since I no longer have the receipt, I decided to open the device to see if the battery can be replaced.

Opening the unit is a straightforward yet delicate process. The positive and negative terminals are clearly marked on the circuit board. See picture below:

 ![IMG_2557.HEIC](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/b/1be65de98d39d5f09af86df4b4e498bac190a050.jpeg)

After the replacement, I extended the cable to enable a concealed installation.

Soldering the wires directly to the battery is not ideal; however, it is necessary. Using a battery holder would increase the overall size and prevent a hidden installation.

The replacement CR123A 3V battery has a capacity of 1500 mAh. Compared to the original 480 mAh battery, this should result in a significantly longer service life.