# Critical Alerts on Samsung Phone **URL:** \ **Category:** Questions & Help\ **Created:** [October 8, 2026, 1:56pm UTC](https://community.homey.app/t/critical-alerts-on-samsung-phone/160519 "2026-10-08T13:56:45Z")\ **Posts on this page:** 9\ **Page:** 1
**Author:** ![Martin\_Nilsson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martin_nilsson/32/121607_2.png) [@Martin\_Nilsson](https://community.homey.app/u/Martin_Nilsson)\ **Post date:** [October 8, 2026, 1:56pm UTC](https://community.homey.app/t/critical-alerts-on-samsung-phone/160519/1 "2026-10-08T13:56:46Z")
Hi! Is there any solution to critical alerts on samsung phones? I have a fully updated S25 and it will not play a sound as long as i have it on sound off. I have given it permissions to notifications on critical alerts and so on. Please advise. ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [October 8, 2026, 2:32pm UTC](https://community.homey.app/t/critical-alerts-on-samsung-phone/160519/2 "2026-10-08T14:32:25Z")
It’s possible with an S21+ / Android 15 / UI 7.0 Make sure at least one critical notification has been sent & received. Open Notifications and select “Notification categories” ![Screenshot_20261008_162800_Settings](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/8/18305ea19bdc2eabf8972ebc44333a3ee321544b.jpeg) Select "Critical alert notifications: ![Screenshot_20261008_162746_Settings](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/e/1/e12706c2dfad6b1b0bd4f68f79f841ac49e2cadd.jpeg) Select “Sound” to pick a sound: ![Screenshot_20261008_162724_Settings](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/5/5560c4cac60f305a257413d207ad2d5647692311.jpeg) ---
**Author:** ![Martin\_Nilsson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martin_nilsson/32/121607_2.png) [@Martin\_Nilsson](https://community.homey.app/u/Martin_Nilsson)\ **Post date:** [October 8, 2026, 3:53pm UTC](https://community.homey.app/t/critical-alerts-on-samsung-phone/160519/3 "2026-10-08T15:53:33Z")
Hi. Thanks. I have it all activated like that. But since i have my phone with sound off. It will never play any sound.. ---
**Author:** ![Mike\_Nono](https://avatars.discourse-cdn.com/v4/letter/m/7feea3/32.png) [@Mike\_Nono](https://community.homey.app/u/Mike_Nono)\ **Post date:** [October 8, 2026, 4:16pm UTC](https://community.homey.app/t/critical-alerts-on-samsung-phone/160519/4 "2026-10-08T16:16:30Z")
Do you mean “do not disturb” in samsung? Then open setting for the do not disturb - app notifications - select app /homey in this case ---
**Author:** ![Martin\_Nilsson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martin_nilsson/32/121607_2.png) [@Martin\_Nilsson](https://community.homey.app/u/Martin_Nilsson)\ **Post date:** [October 8, 2026, 4:20pm UTC](https://community.homey.app/t/critical-alerts-on-samsung-phone/160519/5 "2026-10-08T16:20:16Z")
No, i just always have the sound turned off. Every volume on mute. I hoped that critical alarm would be able to bypass this ---
**Author:** ![Martin\_Nilsson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martin_nilsson/32/121607_2.png) [@Martin\_Nilsson](https://community.homey.app/u/Martin_Nilsson)\ **Post date:** [October 8, 2026, 4:27pm UTC](https://community.homey.app/t/critical-alerts-on-samsung-phone/160519/6 "2026-10-08T16:27:36Z")
It works in unifi protect. Same settings. There the sound breaks trough ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [October 8, 2026, 6:02pm UTC](https://community.homey.app/t/critical-alerts-on-samsung-phone/160519/7 "2026-10-08T18:02:11Z")
Maybe this is of any use. With the Samsung app called Sound Assistant, it’s possible to turn of sounds of any app but Homey [https://apps.samsung.com/appquery/appDetail.as?appId=com.samsung.android.soundassistant](https://apps.samsung.com/appquery/appDetail.as?appId=com.samsung.android.soundassistant) ![Screenshot_20261008_195620_Google](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/7/1772d5aa917d2956003892cace40aece2e4b925b.jpeg) Other idea: when you enable Do not Disturb mode 24/7, and leave Notification sounds on, you can exclude Homey app ---
**Author:** ![smarthomesven](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/smarthomesven/32/79712_2.png) [@smarthomesven](https://community.homey.app/u/smarthomesven)\ **Post date:** [October 8, 2026, 6:43pm UTC](https://community.homey.app/t/critical-alerts-on-samsung-phone/160519/8 "2026-10-08T18:43:01Z")
You might be able to use Modes and Routines on Samsung. Then you can send a notification from Homey like SOUNDON, which the Routine will trigger on and turn the sound back on. Then, your Flow should send a critical alert which will now sound. You can add a delay to the Routine which will disable the sound again in 30 seconds ![capture_temp](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/0/d0cd568b00cf8d5499a48e6c1cb6dd5bf3d89bed.jpeg) ---
**Author:** ![Martin\_Nilsson](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/martin_nilsson/32/121607_2.png) [@Martin\_Nilsson](https://community.homey.app/u/Martin_Nilsson)\ **Post date:** [October 18, 2026, 4:52am UTC](https://community.homey.app/t/critical-alerts-on-samsung-phone/160519/9 "2026-10-18T04:52:09Z")
Thanks for all the suggestions. I have been in contact with homeys support and the can reproduce the problem. I hope they will fix it instead of workarounds.