# Create new user of Homey **URL:** \ **Category:** Questions & Help\ **Tags:** app, homey-pro\ **Created:** [September 23, 2022, 7:29am UTC](https://community.homey.app/t/create-new-user-of-homey/69306 "2022-09-23T07:29:56Z")\ **Posts on this page:** 7\ **Page:** 1
**Author:** ![Jens\_Westmoen](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/jens_westmoen/32/48127_2.png) [@Jens\_Westmoen](https://community.homey.app/u/Jens_Westmoen)\ **Post date:** [September 23, 2022, 7:29am UTC](https://community.homey.app/t/create-new-user-of-homey/69306/1 "2022-09-23T07:29:56Z")
I have been trying for weeks to add my family to Homey. It simply doesn’t work! This is how I do it on my Android phone (owner of Homey): 1. Open Homey App 2. Open settings 3. Open Family & Guests 4. Click on add user 5. Select role (I have tried all different roles) 6. Click on sharable link 7. Sendt link on email, messenger or nearby share 8. On receivers phone (Android), clicked on the link. Phone opens a webpage showing Homey icon, and telling me to click on “Open the App”, which I do. 9. Phone opens Google Play, showing mw Homey app, that I have already downloaded, so I click on Open 10. Homey app welcomes me, and I have 2 options. “Get started or Log in”, and here it stops me from going further as I have not yet been able to create a new account for the new user! Experience is the same when new user has an iPhone. No automatic login and also goes via App Store to open the App and we are met with the same welcome screen on the Homey App. Can you please fix this!! ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [September 24, 2022, 2:23am UTC](https://community.homey.app/t/create-new-user-of-homey/69306/2 "2022-09-24T02:23:29Z")
> [@\[HOWTO\] Get in contact with Athom / Customer Support](https://community.homey.app/t/howto-get-in-contact-with-athom-customer-support/68968): > > This is a very Frequently Asked Question, so here’s the howto get in contact with Athom support: Go to [https://homey.app/en-us/support/](https://homey.app/en-us/support/) Note Depending on the category you picked, there’s a non-skippable field called “Homey Diagnostic Report ID”; When you don’t have or need one, just enter None or a dash or the like: ---
**Author:** ![Sonny](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sonny/32/79427_2.png) [@Sonny](https://community.homey.app/u/Sonny)\ **Post date:** [October 17, 2023, 9:56am UTC](https://community.homey.app/t/create-new-user-of-homey/69306/3 "2023-10-17T09:56:10Z")
Answer to an old question, but it might be useful anyway… I struggled with adding a new user yesterday and ran in to the above problem also… THE SOLUTION was to log the receiver phone of the wifi and resend the link. This resulted in a popup where it was possible to accept the invitation. ---
**Author:** ![Polsma](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/polsma/32/89577_2.png) [@Polsma](https://community.homey.app/u/Polsma)\ **Post date:** [October 21, 2023, 7:23pm UTC](https://community.homey.app/t/create-new-user-of-homey/69306/4 "2023-10-21T19:23:35Z")
Did you send the invite via Whatsapp? ---
**Author:** ![Sonny](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sonny/32/79427_2.png) [@Sonny](https://community.homey.app/u/Sonny)\ **Post date:** [October 21, 2023, 7:34pm UTC](https://community.homey.app/t/create-new-user-of-homey/69306/5 "2023-10-21T19:34:36Z")
I used sms for the link ---
**Author:** ![Oddbjorn\_Folde](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oddbjorn_folde/32/82023_2.png) [@Oddbjorn\_Folde](https://community.homey.app/u/Oddbjorn_Folde)\ **Post date:** [December 8, 2023, 11:58am UTC](https://community.homey.app/t/create-new-user-of-homey/69306/6 "2023-12-08T11:58:17Z")
I am struggling to add my wife. ![IMG_7164](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/0/f/0f16d4a014e4d76de14754321f4f25e551e27317.jpeg) Any idea how to solve it? ---
**Author:** ![Bart\_Visser](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/bart_visser/32/79462_2.png) [@Bart\_Visser](https://community.homey.app/u/Bart_Visser)\ **Post date:** [February 22, 2024, 10:21pm UTC](https://community.homey.app/t/create-new-user-of-homey/69306/7 "2024-02-22T22:21:28Z")
Hi Sonny, do you know something else that could work. Because the receiver still gets the same link. To download the app. Also when te wifi is off. The app is on the phone.