# Could not reach device , is it powered on?

**URL:** <https://community.homey.app/t/could-not-reach-device-is-it-powered-on/62143>\
**Category:** Questions & Help\
**Tags:** homey-bridge\
**Created:** [March 29, 2022, 2:40pm UTC](https://community.homey.app/t/could-not-reach-device-is-it-powered-on/62143 "2022-03-29T14:40:58Z")\
**Posts on this page:** 1\
**Showing post:** 5

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [March 30, 2022, 2:07pm UTC](https://community.homey.app/t/could-not-reach-device-is-it-powered-on/62143/5 "2022-03-30T14:07:26Z")

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> [@eric\_nobel](#):
>
> Nothing helps

Didn’t restart Homey help? (Longshot)  
[https://tools.developer.homey.app/tools/system](https://tools.developer.homey.app/tools/system)

 ![Screenshot_20220330-160423_Chrome](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/5/b/5bfe5b772572e461f9fbcb5befa704b1667880a4.jpeg)

And notify Athom if you didn’t alr:  
[https://support.homey.app/hc/en-us/requests/new](https://support.homey.app/hc/en-us/requests/new)

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