# Corrupted Backups **URL:** \ **Category:** Questions & Help\ **Created:** [May 7, 2025, 3:53am UTC](https://community.homey.app/t/corrupted-backups/136120 "2025-05-07T03:53:35Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![Craig\_Engel](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/craig_engel/32/83355_2.png) [@Craig\_Engel](https://community.homey.app/u/Craig_Engel)\ **Post date:** [May 7, 2025, 3:53am UTC](https://community.homey.app/t/corrupted-backups/136120/1 "2025-05-07T03:53:35Z")
Here is one for you: Two different Homey pros, two different accounts. I am trying to restore account 1 for Home 1. The Homey cannot connect to the app or function with any backups on either device. Homey says it is online with a notification. I can see it’s linked to the router’s devices 2.4 GHZ. Will not connect to the app or function. Account 2 backups work and connect just fine. Ugh. I am taking a wiped Homey in the morning to see if it will connect. If it does, I will have to pair all my devices and rewrite all my flows. I even loaded a hard drive file after a factory reset with no luck. None of the cloud backups or hard drive backups work on either device. Any suggestions? ---
**Author:** ![OH2TH](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/oh2th/32/111414_2.png) [@OH2TH](https://community.homey.app/u/OH2TH)\ **Post date:** [May 7, 2025, 4:14am UTC](https://community.homey.app/t/corrupted-backups/136120/2 "2025-05-07T04:14:24Z")
Thank you for your post to the Homey Community, but it seems that you may need to report this issue to Athom support. > Please, first have a look at [[Tip] Problems with Homey?](https://community.homey.app/t/35744) > When you need direct support from Athom please visit [Homey Support](https://support.homey.app) for our new help center. > > - It is very important to report all issues you find: [Submit a support request](https://homey.app/support/). If you need help you can read more about [how to submit a support request](https://support.athom.com/hc/en-us/articles/360015784034-Submit-a-support-request). ---
**Author:** ![Craig\_Engel](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/craig_engel/32/83355_2.png) [@Craig\_Engel](https://community.homey.app/u/Craig_Engel)\ **Post date:** [May 7, 2025, 4:26am UTC](https://community.homey.app/t/corrupted-backups/136120/3 "2025-05-07T04:26:22Z")
7