# Contact Athom Support **URL:** \ **Category:** Questions & Help\ **Created:** [March 17, 2023, 10:17pm UTC](https://community.homey.app/t/contact-athom-support/77935 "2023-03-17T22:17:45Z")\ **Posts on this page:** 10\ **Page:** 1
**Author:** ![TheOsirian](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/theosirian/32/34922_2.png) [@TheOsirian](https://community.homey.app/u/TheOsirian)\ **Post date:** [March 17, 2023, 10:17pm UTC](https://community.homey.app/t/contact-athom-support/77935/1 "2023-03-17T22:17:45Z")
Hi All, i am sure i am missing something but i cannot find out where i can contact the Athom support. I want to change the e-mail adress to my Athom account but it does not work. I can find a ticket for issues with the hardware, but not with my account sadly. Any help in getting me in touch with Athom is greatly appreciated! ---
**Author:** ![Henk\_Renting](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henk_renting/32/87634_2.png) [@Henk\_Renting](https://community.homey.app/u/Henk_Renting)\ **Post date:** [March 17, 2023, 10:21pm UTC](https://community.homey.app/t/contact-athom-support/77935/2 "2023-03-17T22:21:44Z")
> **[Submitting a support request](https://support.homey.app/hc/en-us/articles/360015784034-Submitting-a-support-request)** > > If you are encountering problems and need support, you can request support via our support desk. > Contacting support > > Make sure you gather as much information as possible, this will help the support... ---
**Author:** ![TheOsirian](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/theosirian/32/34922_2.png) [@TheOsirian](https://community.homey.app/u/TheOsirian)\ **Post date:** [March 18, 2023, 6:54pm UTC](https://community.homey.app/t/contact-athom-support/77935/3 "2023-03-18T18:54:08Z")
Hi Henk, thank you but i know this. I cannot use this as it is not a software issue and i don’t have a diagnostic report. I want regular customer service ---
**Author:** ![Henk\_Renting](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henk_renting/32/87634_2.png) [@Henk\_Renting](https://community.homey.app/u/Henk_Renting)\ **Post date:** [March 18, 2023, 9:21pm UTC](https://community.homey.app/t/contact-athom-support/77935/4 "2023-03-18T21:21:28Z")
This IS Athom’s regular customer service. ---
**Author:** ![tlangelaar](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tlangelaar/32/10980_2.png) [@tlangelaar](https://community.homey.app/u/tlangelaar)\ **Post date:** [March 18, 2023, 10:20pm UTC](https://community.homey.app/t/contact-athom-support/77935/5 "2023-03-18T22:20:35Z")
You can leave the diagnostic report code empty and still use the form ---
**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\ **Post date:** [March 19, 2023, 1:46am UTC](https://community.homey.app/t/contact-athom-support/77935/6 "2023-03-19T01:46:06Z")
Yup, and if it’s a required field, just enter a dash. ---
**Author:** ![TheOsirian](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/theosirian/32/34922_2.png) [@TheOsirian](https://community.homey.app/u/TheOsirian)\ **Post date:** [March 19, 2023, 8:23am UTC](https://community.homey.app/t/contact-athom-support/77935/7 "2023-03-19T08:23:13Z")
Thanks tlangelaar and Peter\_Kawa for your helpful replies 🙂 ---
**Author:** ![Tundel](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tundel/32/12939_2.png) [@Tundel](https://community.homey.app/u/Tundel)\ **Post date:** [March 19, 2023, 4:20pm UTC](https://community.homey.app/t/contact-athom-support/77935/8 "2023-03-19T16:20:37Z")
Hi. as I received faulty Homey Pro 2023, then I want make a warranty request, but Athom does not state anywhere, how to handle those warranty issues. Dos anyone have a exprerience with this? ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [March 19, 2023, 4:24pm UTC](https://community.homey.app/t/contact-athom-support/77935/9 "2023-03-19T16:24:50Z")
> [@Tundel](#): > > as I received faulty Homey Pro 2023, then I want make a warranty request, but Athom does not state anywhere, how to handle those warranty issues. Have you tried above form? Maybe something like: ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/1/0/10f137904e06ab492d5b4c2c8ea4a82e5fe390d9.png) ---
**Author:** ![Tundel](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/tundel/32/12939_2.png) [@Tundel](https://community.homey.app/u/Tundel)\ **Post date:** [March 19, 2023, 5:18pm UTC](https://community.homey.app/t/contact-athom-support/77935/10 "2023-03-19T17:18:28Z")
Yes, I tried this form. Now I have to wait. But still, Athom does not have any eay to undestood RMA form. It shoul be directly under purchace tab. At moment there is only possibility to download invoice. Luckily, I received package with only broken power supply, which i easily replaced with analog, so I can use my new homey 2023 🙂