# Can't use the Homey Bridge **URL:** \ **Category:** Questions & Help\ **Created:** [September 9, 2021, 12:33pm UTC](https://community.homey.app/t/cant-use-the-homey-bridge/51394 "2021-09-09T12:33:33Z")\ **Posts on this page:** 16\ **Page:** 1
**Author:** ![Ilky](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ilky/32/38788_2.png) [@Ilky](https://community.homey.app/u/Ilky)\ **Post date:** [September 9, 2021, 12:33pm UTC](https://community.homey.app/t/cant-use-the-homey-bridge/51394/1 "2021-09-09T12:33:33Z")
I bought the bridge and I just received it in the mail BUT I CANT use the bridge, because I don’t have a invitation code??? Nowhere in the product page you guys mention about a code to use with the product. It is not right to sell a product you can’t use!!! My tickets is 33236 please reply!! ---
**Author:** ![Ed\_2403](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ed_2403/32/34489_2.png) [@Ed\_2403](https://community.homey.app/u/Ed_2403)\ **Post date:** [September 9, 2021, 12:59pm UTC](https://community.homey.app/t/cant-use-the-homey-bridge/51394/2 "2021-09-09T12:59:31Z")
The same problem over here. Ticket 33245. Note: when you click join in the app nothing happens! ---
**Author:** ![Ilky](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ilky/32/38788_2.png) [@Ilky](https://community.homey.app/u/Ilky)\ **Post date:** [September 9, 2021, 1:28pm UTC](https://community.homey.app/t/cant-use-the-homey-bridge/51394/3 "2021-09-09T13:28:37Z")
It is not fair to sell a product and can’t use it because you need a invite code. Why sell it in the first place??? This really is a big middle finger to the early adopters. This is so wrong on many levels ---
**Author:** ![Marcel\_Ubels](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcel_ubels/32/18860_2.png) [@Marcel\_Ubels](https://community.homey.app/u/Marcel_Ubels)\ **Post date:** [September 9, 2021, 1:49pm UTC](https://community.homey.app/t/cant-use-the-homey-bridge/51394/4 "2021-09-09T13:49:02Z")
Just curious how Homey bridge is sold as many people complained about not knowing buying something which you can’t use at the moment because you need a beta invitation. It looks to me very clear in the Dutch version. You search for the bridge, Athom gives as negative point you need a beta invitation. When you click on the Homey Bridge, at the top right you can buy and you also can click on the beta invitation which states you will be on a waiting list for the beta invitation. To me this looks clear enough. ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/a/2a670505a06f6680d089e5f130be13028bca29a2.jpeg) ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/d/0/d09442e8dfbaad9fb32242223b24cd8da511d964.jpeg) ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/0/402343b12c0a0c47df8631d8b3209142fbaea76d.jpeg) ![image](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/b/9/b98d0b2b8478f7a677a9fd672c516f217f120926.jpeg) ---
**Author:** ![robertklep](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/robertklep/32/160628_2.png) [@robertklep](https://community.homey.app/u/robertklep)\ **Post date:** [September 9, 2021, 1:58pm UTC](https://community.homey.app/t/cant-use-the-homey-bridge/51394/5 "2021-09-09T13:58:23Z")
> [@Marcel\_Ubels](#): > > Just curious how Homey bridge is sold as many people complained about not knowing buying something which you can’t use at the moment because you need a beta invitation. The red part is what I see on my iPhone: ![homey](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/a/d/adc4b40a6d9c97d60ddfbe19f75cddd009d73954.png) It contains everything needed to order a Homey Bridge. It doesn’t state anywhere above the fold that you need an invitation. Besides that, even if things are obvious to _you_, they apparently aren’t for a lot of other people. That’s a UX issue that Athom has to address. ---
**Author:** ![Harry\_Beeksma](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/harry_beeksma/32/34211_2.png) [@Harry\_Beeksma](https://community.homey.app/u/Harry_Beeksma)\ **Post date:** [September 9, 2021, 3:00pm UTC](https://community.homey.app/t/cant-use-the-homey-bridge/51394/6 "2021-09-09T15:00:58Z")
Exactly the same for me. ---
**Author:** ![Marcel\_Ubels](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/marcel_ubels/32/18860_2.png) [@Marcel\_Ubels](https://community.homey.app/u/Marcel_Ubels)\ **Post date:** [September 9, 2021, 4:15pm UTC](https://community.homey.app/t/cant-use-the-homey-bridge/51394/7 "2021-09-09T16:15:21Z")
Ok when many people oversee this, it definitely is not clear. So Homey indeed should address this. ---
**Author:** ![Henk\_Renting](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henk_renting/32/87634_2.png) [@Henk\_Renting](https://community.homey.app/u/Henk_Renting)\ **Post date:** [September 9, 2021, 5:16pm UTC](https://community.homey.app/t/cant-use-the-homey-bridge/51394/8 "2021-09-09T17:16:26Z")
I do hope Athom has enough people on customer service for their customers… 😜 #probablynot ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [September 9, 2021, 5:18pm UTC](https://community.homey.app/t/cant-use-the-homey-bridge/51394/9 "2021-09-09T17:18:18Z")
Don’t known if the text was there yesterday ![Screenshot_20210909-190043_Chrome](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/7/0/70349d8ec250d097ec30e8ad26ba13af818d4423.jpeg) ---
**Author:** ![Ilky](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/ilky/32/38788_2.png) [@Ilky](https://community.homey.app/u/Ilky)\ **Post date:** [September 9, 2021, 6:02pm UTC](https://community.homey.app/t/cant-use-the-homey-bridge/51394/10 "2021-09-09T18:02:24Z")
No it wasn’t. That banner is new. ---
**Author:** ![DaneedeKruyff](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/daneedekruyff/32/964_2.png) [@DaneedeKruyff](https://community.homey.app/u/DaneedeKruyff)\ **Post date:** [September 9, 2021, 6:05pm UTC](https://community.homey.app/t/cant-use-the-homey-bridge/51394/11 "2021-09-09T18:05:57Z")
Ok, so they are aware and taking actions. ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [September 9, 2021, 6:08pm UTC](https://community.homey.app/t/cant-use-the-homey-bridge/51394/12 "2021-09-09T18:08:03Z")
![Screenshot_20210909-200728_Slack](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/4/44d2699b0c6839cef8d78669be765a21e3080bef.jpeg) ---
**Author:** ![rafi](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/rafi/32/4052_2.png) [@rafi](https://community.homey.app/u/rafi)\ **Post date:** [September 13, 2021, 12:15pm UTC](https://community.homey.app/t/cant-use-the-homey-bridge/51394/13 "2021-09-13T12:15:44Z")
Same here. I received it today and there was no such info on the web shop saying you need a special invitation to Beta programme. Absolute joke. Also after registering I got an email that I will receive the code in next two weeks!!! Warning for others considering purchase. ---
**Author:** ![Joeri](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/joeri/32/34198_2.png) [@Joeri](https://community.homey.app/u/Joeri)\ **Post date:** [September 20, 2021, 4:38pm UTC](https://community.homey.app/t/cant-use-the-homey-bridge/51394/14 "2021-09-20T16:38:21Z")
But when will this activate code be available? ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [September 20, 2021, 5:19pm UTC](https://community.homey.app/t/cant-use-the-homey-bridge/51394/15 "2021-09-20T17:19:21Z")
Closed on September 20, 2021, 5:19pm UTC ---
**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\ **Post date:** [September 20, 2021, 5:23pm UTC](https://community.homey.app/t/cant-use-the-homey-bridge/51394/16 "2021-09-20T17:23:52Z")
As asking the same question in multiple topics doesn’t help I Close this Topic and direct everyone with this question to this Topic: > [@Topic Waiting for an Invite but ordered the Homey Bridge](https://community.homey.app/t/topic-waiting-for-an-invite-but-ordered-the-homey-bridge/51402): > > Topic to collect Posts about that Athom accepts orders for Homey Bridge and delivers it but doesn’t send an Invite for the beta with it. Posts complaining in other topics will be moved here to keep the topics readable. [[Homey Keynote — Easy. Fun. Everyone.] ](https://www.youtube.com/watch?v=AD5-3stXteY) Probably the most accurate answer about **when** should com from Athom: > [@Topic Waiting for an Invite but ordered the Homey Bridge](https://community.homey.app/t/topic-waiting-for-an-invite-but-ordered-the-homey-bridge/51402/52): > > Contact Athom, but they are probably not going to give a clear answer to it. [[The new Homey service — Ask Me Anything] ](https://www.youtube.com/watch?v=8OlQMGb19GQ)