# Can't update Homey Pro (Early 2023)

**URL:** https://community.homey.app/t/cant-update-homey-pro-early-2023/83095
**Category:** Questions & Help
**Tags:** homey-pro
**Created:** [June 24, 2023, 5:35pm UTC](https://community.homey.app/t/cant-update-homey-pro-early-2023/83095 "2023-06-24T17:35:25Z")
**Posts on this page:** 6
**Page:** 1

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### Author: ![alxcoldbrew](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alxcoldbrew/32/77790_2.png) [@alxcoldbrew](https://community.homey.app/u/alxcoldbrew)
#### Post date: [June 24, 2023, 5:35pm UTC](https://community.homey.app/t/cant-update-homey-pro-early-2023/83095/1 "2023-06-24T17:35:25Z")

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Today I have recieved my Homey Pro but it came with version v10.0.0-rc.64 and the update it sees is v10.0.0-rc.110.  
It cant update it as it always times out. I tried in setup proces (it just loops and retries),  
i tried skipping it buy restarting Homey at update step, then going in the app general and update,  
i also tried in web UI, it always times out at download step.  
(1Gbps available for download)

Anyone had same issue? How could this be resolved?

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### Author: ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)
#### Post date: [June 24, 2023, 5:47pm UTC](https://community.homey.app/t/cant-update-homey-pro-early-2023/83095/2 "2023-06-24T17:47:31Z")

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Do you have any Adblock / BanIP on router?  
If not, what happens if you connect it via USB and do update there?

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### Author: ![alxcoldbrew](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alxcoldbrew/32/77790_2.png) [@alxcoldbrew](https://community.homey.app/u/alxcoldbrew)
#### Post date: [June 24, 2023, 5:50pm UTC](https://community.homey.app/t/cant-update-homey-pro-early-2023/83095/3 "2023-06-24T17:50:25Z")

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no no Adblock or similar

have actually seen that there is USB update option but that one is also seem stuck

 ![Screenshot 2023-06-24 at 19.49.01](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/2/1/21cb3b927011059f6021b29979c4434bffa5cfe9.png)

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### Author: ![Henk\_Renting](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/henk_renting/32/87634_2.png) [@Henk\_Renting](https://community.homey.app/u/Henk_Renting)
#### Post date: [June 24, 2023, 7:05pm UTC](https://community.homey.app/t/cant-update-homey-pro-early-2023/83095/4 "2023-06-24T19:05:33Z")

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I had some problem making a usb backup until I tried another quality usb cable.  
Perhaps if you did the same? Use another good quality fully equipped usb cable when updating by usb?

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### Author: ![Sharkys](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/sharkys/32/54029_2.png) [@Sharkys](https://community.homey.app/u/Sharkys)
#### Post date: [June 24, 2023, 7:13pm UTC](https://community.homey.app/t/cant-update-homey-pro-early-2023/83095/5 "2023-06-24T19:13:02Z")

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Except of the cable, I worried about the progress bar stuck actually on “installing” not “downloading”  
Can you share you Browser console ? Eg. CTRL+SHIFT+I in Firefox…

Except of that, the Homey is usable after restart ?

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<div class="post-metadata">

### Author: ![alxcoldbrew](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/alxcoldbrew/32/77790_2.png) [@alxcoldbrew](https://community.homey.app/u/alxcoldbrew)
#### Post date: [June 24, 2023, 7:53pm UTC](https://community.homey.app/t/cant-update-homey-pro-early-2023/83095/6 "2023-06-24T19:53:09Z")

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Thanks so USB update worked after I used apple USB-C cable 🙏🏻

Thanks Henk\_Renting & Sharkys 🙏🏻