# Cant setup Homey

**URL:** <https://community.homey.app/t/cant-setup-homey/86861>\
**Category:** Questions & Help\
**Tags:** homey-pro\
**Created:** [August 12, 2023, 11:00am UTC](https://community.homey.app/t/cant-setup-homey/86861 "2023-08-12T11:00:14Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Maren2934](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/maren2934/32/80256_2.png) [@Maren2934](https://community.homey.app/u/Maren2934)\
**Post date:** [August 12, 2023, 11:00am UTC](https://community.homey.app/t/cant-setup-homey/86861/1 "2023-08-12T11:00:14Z")

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Hi

I would appreciate some help with my Homey Pro 2019. For a while my Homey couldn’t find and upgrade firmware. Tried factory reset and now I can’t setup up my Homey because it cant upgrade. Some error message saying “hostname/ip doesn’t match certificate’s altnames: Host: [firmware.athom.com](http://firmware.athom.com). is not in the cert’s altnames: DNS:\*.campaign.adobe.com”

 ![Screenshot_20230812_125419_DuckDuckGo](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/8/e/8e7542b7212a886c0f12cb7571e3b244793ebe9a.jpeg)

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**Author:** ![Dijker](https://avatars.discourse-cdn.com/v4/letter/d/b9bd4f/32.png) [@Dijker](https://community.homey.app/u/Dijker)\
**Post date:** [August 12, 2023, 12:30pm UTC](https://community.homey.app/t/cant-setup-homey/86861/2 "2023-08-12T12:30:01Z")

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> [@Maren2934](#):
>
> DNS:\*.campaign.adobe.com”

Looks like malware on your system or network.  
The Certificate of [firmware.athom.com](http://firmware.athom.com) looks good although it redirects now to [Homey Pro (2016 — 2019) Changelog | Homey](https://homey.app/en-us/wiki/homey-pro-2016-2019-changelog/)

That on the other hand shouldn’t have impact on updating your Homey’s firmware.

What is your current firmware version?

Do you have a add blocker or PI-hole on your network?

Also this site

 ![Screenshot_20230812_143121_Chrome](https://us1.discourse-cdn.com/flex025/uploads/athom/original/3X/4/0/4041ab4980fe6405c70a86dcbff45f97d81dee87.jpeg)  
Is absolutely nothing I recognize as a Athom or Homey site.

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<div class="post-metadata">

**Author:** ![Maren2934](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/maren2934/32/80256_2.png) [@Maren2934](https://community.homey.app/u/Maren2934)\
**Post date:** [August 12, 2023, 2:15pm UTC](https://community.homey.app/t/cant-setup-homey/86861/3 "2023-08-12T14:15:17Z")

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Thanks for replying me Dijker.

Problem solved, but I’m not sure how. First I did a reset on my router and set it up again. Secondly I disabled mobile data on my cellphone. Now Homey setup could get on with updating firmware and it works as it should.

/Martin