# Can't restore my back-up / backup herstel gaat fout

**URL:** <https://community.homey.app/t/cant-restore-my-back-up-backup-herstel-gaat-fout/94061>\
**Category:** Vragen & hulp\
**Created:** [November 8, 2023, 1:19pm UTC](https://community.homey.app/t/cant-restore-my-back-up-backup-herstel-gaat-fout/94061 "2023-11-08T13:19:15Z")\
**Posts on this page:** 1\
**Showing post:** 8

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**Author:** ![Peter\_Kawa](https://sea1.discourse-cdn.com/flex025/user_avatar/community.homey.app/peter_kawa/32/173848_2.png) [@Peter\_Kawa](https://community.homey.app/u/Peter_Kawa)\
**Post date:** [November 8, 2023, 7:00pm UTC](https://community.homey.app/t/cant-restore-my-back-up-backup-herstel-gaat-fout/94061/8 "2023-11-08T19:00:03Z")

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Hoe lang wacht je eigenlijk met Homey benaderen nadat je de restore actie hebt gestart?  
Kan zomaar 3 kwartier tot een uur duren.

Heb je geen probleem om hem met jouw wifi systeem te verbinden?  
Want wifi is wel vaker de oorzaak dat Homey onbereikbaar is.

Mss handige info:

> [@Problems connecting your new Homey Pro to your WiFi? Try this!](https://community.homey.app/t/problems-connecting-your-new-homey-pro-to-your-wifi-try-this/10161):
>
> Make sure your WiFi is using the 2.4 GHz network. Make sure your WiFi uses the b / g standard, only n or ac does not work. Turn off your Homey. Restart your Router and any Access Points that distribute IP addresses. Start your Homey again. If the above do not work, turn off 5 GHz WiFi and support for n and ac in your Router / Access Point during Homey installation. Ensure that your SSID (the name of your WiFi) does not use characters other than numbers and letters - do not us…

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_[View the full topic](https://community.homey.app/t/cant-restore-my-back-up-backup-herstel-gaat-fout/94061)._